Imaging Systems Analyst

We are seeking an Imaging Systems Analyst to support a multi-phase PACS migration initiative within a healthcare imaging environment. This role will focus on maintaining system stability, supporting end users, and monitoring performance throughout a migration running through April 2027. The project includes a two-phase migration (Merge/Unity ? GE PACS ? upgraded GE environment), along with several concurrent application upgrades, requiring a hands-on analyst who can thrive in a fast-paced, evolving environment.

Daily responsibilities include, but are not limited to:

• Monitor migration progress and proactively identify issues impacting imaging workflows
• Track and triage ServiceNow tickets, prioritizing user-reported issues related to:

? Latency and performance

? Data segregation

? Imaging access and workflow disruptions

• Troubleshoot PACS-related issues independently or escalate to GE or other vendor support teams as needed
• Provide day-to-day support for GE PACS and cardiology PACS systems
• Configure and support diagnostic workstations across imaging departments
• Support DICOM workflows, including image routing and modality connectivity
• Collaborate closely with Radiology, Cardiology, and clinical staff to resolve issues in real time
• Contribute to ongoing migration support across imaging systems and related integrations

• 3+ years of experience as a systems analyst supporting PACS/imaging systems
• Strong PACS administration and DICOM experience
• Hands-on experience with DICOM protocols and imaging workflows
• Prior experience working onsite in a healthcare setting, interacting directly with providers & nurses
• Experience troubleshooting system issues related to performance, connectivity, and user workflows
• Ability to communicate effectively with both technical teams and clinical staff

Nice to Have Skills & Experience

• Experience supporting GE PACS environments
• Experience with Philips imaging systems or similar platforms
• Exposure to or experience supporting system migrations or upgrades
• Familiarity with imaging modalities (CT, MRI, X-ray, etc.)