Technical Support Specialist 2

Insight Global
Manchester, United States of America
2 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Manchester, United States of America

Tech stack

Microsoft Windows
Microsoft Active Directory
Azure
CompTIA Security+
Computer Programming
Dynamic Host Configuration Protocol
Desktop Computing
DNS
Email Filtering
Hyper-V
Virtual Private Networks (VPN)
Network Layer
Microsoft Office
Windows Server
Azure
Expertise in Genetec Systems
Software Deployment
TCP/IP
Network Switches
Internet Protocol Telephony
Firewalls (Computer Science)
Microsoft InTune
Information Technology
SAP MDG
Wireless Technologies
Laptops
Firewall Services Module
Cisco networks
Windows Client
VMware

Job description

Insight Global is seeking a Level 2 IT Technician to support a Managed Service Provider servicing a diverse portfolio of SMB and enterprise clients. The ideal candidate will have strong proficiency in Microsoft environments, including Microsoft 365 and Azure, Windows-based systems, and core network services, while thriving in a collaborative, fast-paced team. Responsibilities include resolving Level 2 support issues for desktops, laptops, printers, and mobile devices; troubleshooting Active Directory, Azure AD, DNS/DHCP, and Windows Server functions; assisting with firewall, VPN, and LAN/WAN configurations; deploying software updates and performing routine maintenance; and participating in larger projects such as server migrations, firewall installations, and Office 365 deployments. Additional duties include providing remote and occasional onsite support, managing tickets and documentation, handling workstation provisioning and onboarding/offboarding, supporting VIP users, collaborating with vendors, and delivering occasional off-hours support as needed.

Requirements

8+ years of experience in an IT Support role

  • Proven experience in an MSP or multi-client environment.

  • Strong experience with Windows 10/11, Microsoft 365, and Windows Servers

  • Understanding of Domain Registration, DNS, Email flow, and anti-spam internet processes

  • Experience deploying or migrating IT Infrastructure related items

  • Solid understanding of Active Directory, Azure AD, Group Policy, DNS/DHCP

  • Conceptual understanding of Firewall rules and VPNs on at least one platform

  • Administrative understanding of VMWare and Hyper-V

  • Understanding of TCP/IP, switching, and wireless technologies.

  • Experience with an IT Ticket/case tracking system

  • Excellent communication and customer service skills.

  • Strong documentation and organizational abilities. - Certifications such as, o CompTIA Security+, CCNA, or equivalent certifications

  • Experience with mobile device support (iOS/Android) and MDM tools (Intune)

  • Familiarity with AV and conference room technologies (Zoom Rooms, Microsoft Teams Rooms, Yealink Devices)

  • Experience with Layer 2 and Layer 3 network switch programming and configuration

  • Experience with VoIP systems (e.g., Asterisk, 3CX, Cisco, RingCentral) and CCTV technologies (e.g., UniFi Protect, Genetec, Avigilon, Axis)

  • Azure VDI

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