GoHighLevel Specialist

• Build and maintain a library of high-converting funnel templates, automations, and CRM pipelines tailored for 10X Business Coaches.
• Package and update account snapshots for one-click deployment and easy cloning.
• Standardize settings (domains, email/SMS, calendars, pipelines, forms, triggers) for consistent, reliable launches.

Customer Support & Enablement

• Serve as the primary point of contact for all OMNI technical/configuration questions.
• Host the weekly OMNI support call every Wednesday at 10:30 AM EST (group onboarding + live Q&A).
• Offer optional 1:1 onboarding/setup sessions for coaches who need extra help.
• Provide responsive support via email/tickets and jump on quick live troubleshooting calls when needed.
• Track issues, resolutions, and patterns to prevent repeat problems (create fixes or SOPs).

Platform Administration & Billing

• Oversee the OMNI GHL Agency backend (provisioning, permissions, sub-account hygiene).
• Ensure billing, payment collection, and account provisioning work end-to-end.
• Monitor agency health metrics (email deliverability, domain/auth status, phone/SMS usage, API limits, pipeline integrity).

Training, Docs & SOPs

• Keep all OMNI tutorials, quick-start guides, and knowledge base articles current and simple.
• Deliver internal updates to Licensee/Sales as features evolve or best practices change.
• Document clear SOPs for recurring tasks (both internal and client-facing).

Collaboration & Improvements

• Partner with the Director of Business Development to streamline onboarding flows and reduce time-to-value.
• Stay current on GHL releases and community best practices; propose improvements that enhance OMNI's value (integrations, templates, small utilities)., * Time-to-Launch: Average time from sub-account creation to first campaign live.
• First-Week Activation Rate: % of new coaches who complete the guided setup and send first campaign.
• Support SLAs: First response & resolution times, CSAT after tickets/calls.
• Snapshot Quality: Defect rate, rollback frequency, and version adoption.
• Deliverability Health: Domain auth (SPF/DKIM/DMARC) pass rate, email reputation metrics.

Nice-to-Have Tools/Experience

GoHighLevel Agency Admin, Twilio/Wazzap/telephony setup, domain/DNS/auth (SPF/DKIM/DMARC), Stripe/Chargebee, Loom, Helpdesk/Ticketing (Zendesk/Help Scout), basic HTML/CSS for emails, Zapier/Make for light integrations.

• Proven GoHighLevel expertise (agency or white-label admin experience a big plus; GHL Certified preferred).
• Deep understanding of CRM design, automations, and funnel mechanics.
• Excellent communicator who can teach, de-jargonize, and keep users calm under pressure.
• Highly organized and process-driven; you love clean snapshots, tidy sub-accounts, and clear SOPs.
• Comfortable running Zoom trainings, hosting live calls, and supporting multiple clients at once.

We offer a comprehensive benefits package for full-time employees that includes:

• Medical, dental, and vision for employees and their dependents
• Paid Time Off policy that increases based on tenure with the company
• Employee Assistance Program through Mutual of Omaha
• 401k with company match
• Pet Insurance through MetLife for your 10X pets
• Company Paid Employee wellness initiatives through BeyondMed
• Professional Development through Continued Education: we provide team members complete access to our range of educational resources valued at over $250,000 in areas such as Sales, Operations, People, Finance and Marketing
• Uncapped Commission Potential: all team members have the opportunity to sell our Products/Services (and are trained on how to do so)