Teams Telephony Engineer

Insight Global
Stamford, United States of America
6 days ago

Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate
Compensation
$ 94K

Job location

Stamford, United States of America

Tech stack

Microsoft Windows
VoIP
Routing
Powershell
Runbook

Job description

Insight Global is seeking a Teams Telephony Engineer for a top reinsurance client. This mid-level, contract-to-hire role sits within the Infrastructure & Operations Microsoft 365 team and focuses on the administration, support, and optimization of Microsoft Teams Enterprise Voice. The engineer will act as a primary administrator for Teams Phone, owning day-to-day operations, configuration, troubleshooting, and platform reliability. This is a hands-on role with strong visibility, working closely with internal IT teams and external providers to ensure stable, high-quality voice services across the organization. This is a remote, 3 month contract-to-hire, with a pay rate of $35-45/hr and a conversion salary up to $110k.

Day-to-Day

  • Administer and support Microsoft Teams Enterprise Voice as the primary telephony platform

  • Handle day-to-day configuration, changes, and troubleshooting for Teams Phone

  • Manage user onboarding/offboarding, number assignments, and DID lifecycle

  • Support Direct Routing and SBC integrations

  • Monitor voice quality using CQD, call analytics, and CDRs

  • Coordinate with telecom vendors on provisioning, porting, and incidents

  • Support telephony resiliency, failover testing, and DR call flows

  • Maintain documentation, runbooks, and operational standards

  • Collaborate with network, security, and service desk teams on voice-related issues

  • Provide limited support for a cloud-based faxing solution

Requirements

  • 3-7 years of experience supporting enterprise telephony or unified communications

  • Strong hands-on experience with Microsoft Teams Phone / Enterprise Voice

  • Experience administering call queues, auto attendants, dial plans, and voice routing

  • Solid understanding of VoIP, SIP, and Direct Routing

  • Experience working with telecom or cloud telephony providers

  • Ability to provide Tier 2/3 support and troubleshoot complex voice issues

  • Strong documentation and communication skills * Experience with secondary cloud telephony platforms for resiliency or DR

  • PowerShell experience for Microsoft Teams or M365 administration

  • Experience supporting distributed or multi-site environments

  • Exposure to call center or high-availability voice environments

  • Microsoft certifications (Teams Admin, Teams Voice Engineer, M365 Admin)

Apply for this position