Systems Infrastructure Engineer / Windows Infrastructure Engineer

Administer and troubleshoot Windows Server (2016-2022), Linux/UNIX environments, and core services such as Active Directory, DNS, and DHCP

• Manage and support compliance-driven systems including archiving, secure messaging, and electronic record retention platforms

• Monitor system performance, ensure high availability, and apply System Reliability Engineering (SRE) principles to improve reliability and scalability

• Perform database administration tasks for SQL Server, Oracle, and MongoDB including performance tuning, backup, and recovery

• Develop and maintain automation scripts using PowerShell and Bash to streamline operational processes

• Handle incident and problem management, perform root cause analysis, and implement preventive measures to avoid recurrence

• Utilize tools such as ServiceNow for ticketing, tracking, and reporting of incidents and service requests

• Support and maintain enterprise applications including Apache Tomcat, IIS, Microsoft 365, SharePoint, Citrix, and VMware

• Ensure systems adhere to regulatory compliance, audit requirements, and data retention policies

• Collaborate with cross-functional teams to resolve technical issues and support ongoing projects and system enhancements

• Continuously evaluate and improve system architecture, operational processes, and monitoring capabilities

• Provide technical guidance, best practices, and documentation to support team knowledge sharing and operational excellence

Experience working with critical systems in regulated environments and compliance-driven operations

• Strong experience in archiving, secure messaging, electronic record retention, and regulatory compliance systems

• Expertise in Windows Server Administration (2016-2022) and troubleshooting across Linux/UNIX environments

• Hands-on experience with Active Directory, DNS, and DHCP

• Strong database management experience in SQL Server, Oracle, and MongoDB

• Proficiency in PowerShell and Bash scripting for automation and operational efficiency

• Experience in incident and problem management, including monitoring and root cause analysis using tools like ServiceNow

• Understanding and application of System Reliability Engineering (SRE) principles to improve system performance and availability

• Hands-on experience with application servers and tools such as Apache Tomcat, IIS, and Microsoft Visual Studio

• Experience supporting enterprise applications including Microsoft 365, SharePoint, Power BI, Tableau, Citrix, and VMware

• Strong knowledge of compliance, archiving, and regulatory support processes, including audit and data retention requirements