Field Systems Technician

Entropy is seeking a hands-on Entry Level Technician to support our Technical Director with system assembly, staging, troubleshooting, configuration, prototyping, and customer installations. This role is highly practical: you will help build and verify systems, document repeatable processes, and help ensure smooth deployments in both the lab and field environments., Assembly and build support

• Attention to detail when helping with or given a task related to system assembly, integration, cabling, mounting, labeling, packaging, and staging efforts.
• Able to follow a provided checklist or other given documented task list.
• Maintain documented build logs and as-built records (serial numbers, part revisions, configuration notes).
• Assisting in troubleshooting and field-testing support
• Diagnose hardware, wiring, power, networking, and configuration issues in the lab and at customer sites.
• Replace components/modules as directed and validate fixes using repeatable test steps.
• Able to provide clear updates and reports to the Technical Director of any symptoms, steps-to-reproduce, and supporting notes/photos when appropriate.

Configuration and deployment support

• Knowledge in the use of operating systems, device settings, networking, and peripheral software using Company-approved procedures.
• Have some knowledge of networking equipment such as routers, switches, and access points; IP addressing/VLANs; VPN client settings; and firewall rules only when explicitly authorized by the Technical Director.
• Maintain configuration records and change notes (who/what/when/why).

Process documentation

• Document assembly, deployment, and installation workflows, including:
• Assembly time logs
• Step-by-step procedures
• Photos/diagrams as needed
• Bill of materials references
• Troubleshooting playbooks
• "Known issues" and common fixes
• Update checklists and runbooks as procedures evolve.

Customer installation support

• Assist with on-site installation, verification, and basic operator orientation using Company materials.
• Support acceptance testing and commissioning steps as defined by the Company.
• Produce post-install notes including configuration snapshots, deviations, unresolved issues, and follow-up actions., * No software development: no new product coding, no code feature work, and no commits/check-ins to GitHub.
• No authority to sign customer acceptance documents, commit the Company to scope changes, or represent the Company contractually.
• No independent changes to customer production environments without explicit direction and approval from the Technical Director.

• Demonstrated hands-on experience assembling and troubleshooting technical systems (electrical/mechanical integration, cabling, connectors, mounting, labeling, staging).
• Practical experience diagnosing issues across hardware, power, wiring, networking, and device configuration.
• Comfort configuring OS settings, peripherals, and working with basic network configuration concepts (IP addressing, VLANs, VPN clients).
• Strong documentation habits: able to write clear, step-by-step procedures and keep accurate build/configuration records.
• Professional communication and escalation: able to report issues crisply with evidence and repeatable steps., * Strong DIY type mindset with a hands-on workflow.
• Familiarity with small network gear (routers/switches/APs) and field troubleshooting with limited tools/time.
• Experience with common laboratory equipment such as test meters, oscilloscopes, spectrum generators, power supplies, and other similar tools.
• Experience working from checklists, runbooks, and acceptance test procedures.
• Comfort working in environments with access controls and documented change procedures.
• Experience with 3D Printing and 3D Modeling (Fusion 360 / Solidworks)
• Experience with flying Drones / RC Planes, Part 107 certification is a plus

Working conditions and expectations

• Full-time schedule coordinated with the Technical Director.
• Most of the work will be performed in a lab/shop environment; occasional home and customer-site travel may be required.
• Must follow Company safety practices and customer site rules when on-site.