IT Support Analyst

• Ensure timely operational and technical support for personal computers and peripherals on a daily basis.
• Provide and ensure prompt and effective troubleshooting, resolution and documentation of all problems and service requests.
• Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages.
• Manage deployment and rollout of software and hardware.
• Maintain an accurate inventory of GIT clients' assets.
• Create and maintain our knowledge base to support our users.
• Ensure all our network assets are secured by collaborating with our Cybersecurity team.
• Assist with new company opportunities in our region, such as opening new offices or moving existing offices.

• Apprenticeship's degree in Computer Science or related field

Required knowledge:

• Fluent in French and English.
• Proficient knowledge of Microsoft office, knowledge of SAP is an asset.
• Experience with Desktop or Help Desk support is an asset.

Required competencies:

• Rigorous, excellent sense of organization, coordination, and priorities.
• Ability to work autonomously.
• Proactive team player.
• High degree of customer focus.
• High energy / Strong Work Ethic.
• Results-oriented.

Flexibility and ability to work in a fast-paced environment and adapt quickly to changing priorities and deadlines.

• A dynamic, respectful, and international environment
• A motivated and positive team
• Flexible working hours
• Hybrid working (2 days home office per week)
• Health insurance contribution
• Attractive employee discounts
• Long Service Awards
• Competitive pension plan
• Central location, close to the train station

MGI Luxury Group, located in Bienne, Switzerland, is an international and innovative company of Movado Group, Inc. which is a prestigious manufacturer and marketer of luxury and fashion timepieces under the Movado, Concord, EBEL, Olivia Burton, MVMT, Hugo Boss, Coach, Lacoste, Tommy Hilfiger, and Calvin Klein brands. Our products are recognized for their competitive edge in the luxury/fashion market. The working environment of Movado Group, Inc. is entrepreneurial, people-oriented, dynamic, and fast-growing. To reinforce our GIT team, based in Bienne, we are looking for a: IT Support Analyst (100%) JOB PURPOSE In this role, you will provide first and second-level support to all employees across 19 different sites in the EMEA region, at all levels of the organization.