Information Technology Technical Specialist

contact on the field: in contact with customers, you understand their machines and processes, discuss their needs with engineers, operators and buyers, sometimes visiting customer sites, and then propose appropriate solutions using our tools and guidelines, and help with troubleshooting and installations. You work closely with the sales team and more senior engineers, and you receive support and training to grow in the role. This position is ideal for someone with experience as a technical support of industrial products/components, or as an industrial maintenance technician, field service technician, or similar, who wants to move into an application/customer-facing role while staying close to technology and the shop floor. using our selection tools and training. Provide onsite technical supervision and support at customer locations, including troubleshooting and system optimisation. Work closely with the sales team to suggest solutions for customer projects. Use Salesforce CRM to record

key customer interactions and opportunities. Participate in internal and external training sessions to build your knowledge of vacuum automation. Support product and application trainings for colleagues, distributors, or customers (once comfortable). Conduct tests and trials in the internal laboratory, or at the customer site, when needed, to validate concepts and support projects. Bachelor's degree in mechanical engineering, mechatronics or similar, or equivalent practical experience based on a vocational qualification such as Ciclo Formativo de Grado Superior (FP Grado Superior) in industrial maintenance, automation, or mechatronics. Experience in an industrial environment as a technical support or service role. Knowledge of vacuum technology, and/or industrial automation (robot, EOAT, automatic machines) is a plus. Strong communication skills with customers, both face-to-face and remotely (phone, email), and the ability to adapt your message to different profiles (operators, technicians, engineers, buyers). Very good command of Spanish ; good level of English . Comfortable using standard office tools; experience with CRM (e.g. Salesforce) is a plus. Strong interest in training and knowledge sharing

Position: Vacuum Automation Application Technician (internally referred to as Application Engineer) for Spain & Portugal Location: Type: Permanent At Piab Group, we improve our customers' productivity, sustainability, and safety by evolving industrial automation - something we have been doing since 1951. With annual sales of around SEK 3 billion and more than 1,400 employees, Piab is a global organisation serving customers in over 100 countries through a broad network of subsidiaries and partners. Piab serves a wide range of industries, including e-commerce logistics, food & beverage, pharmaceuticals, and automotive, by providing innovative vacuum automation solutions tailored to each sector. Work with practical, real-life industrial applications in automation and vacuum handling. Receive full training on our products, tools, and typical applications. Have opportunities to grow your responsibilities over time (projects, training others, specialisation). You are the technical point of