IT Admin/Systems Engineer

on project tasks with the guidance provided from senior IT & AV engineers. Operational Assistance: Provide first-line IT & AV support and troubleshooting for routine infrastructure issues, applying standard runbooks and escalation paths to quickly restore service, while documenting symptoms, actions taken, and outcomes with our IT ticketing systems. Learning Automation: Work under supervision to understand and execute existing scripts to increase operational efficiency. Professional degree (BA/BS in Computer Science, Information Technology, or equivalent) with 2-3 years, or 5-10 years of relevant professional experience. Conceptual Knowledge: Fundamental understanding of Microsoft Technologies, macOS, basic networking, and virtualization concepts. Hands-on Admin Experience: Recent hands-on technical support experience with Windows 11, macOS, Microsoft Office, Google Workspace, Active Directory, system imaging, VPN, network connectivity including 802.11x, PC and Apple hardware, and mobile

devices. Hands-on Event/AV Support Experience: Recent experience with video conference room device maintenance such as Zoom and onsite/remote hybrid event support. A strong desire to learn Windows/Intune, macOS/Jamf, VMWare ESX, Cloud environments (AWS/ Azure), Video Conferencing systems, and automation tools. Soft Skills: Passion, drive, energy, and a great attitude Business level Spanish and English both in written and verbal. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal-opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for