Windows EUC Engineer

In this role, you will manage and monitor Windows desktop services and their supporting infrastructure components, ensuring they meet our defined Service Level Agreements within an ITIL Framework., * Oversee the end-to-end process for building and maintaining Windows 10/11 images. Create and develop best practices and procedures for Windows.

• Provide support for IM&T Infrastructure, including networks, Linux, and Windows systems and applications.
• Maximize desktop performance by monitoring, troubleshooting, and scheduling upgrades.
• Undertake fault investigations in local and remote environments using multiple information sources.
• Secure Windows systems by establishing and enforcing policies, defining, and monitoring access support and administer firewall and switched network environments in line with IT security policies.
• Collaborate with the team to develop solutions approved by Architecture and deployed into through-life support.
• Research problems and issues, gather information from various sources, and review defects on platforms or assemblies to fully understand and resolve problems.

• Proficient in VMware (vCenter/ESXi, Horizon, App Volumes).
• Expertise in Windows 10, Windows 11, and VMware Horizon.
• Strong understanding of Active Directory, DNS, DHCP, etc.
• Experience in security hardening (CIS benchmarks).
• Familiarity with automation tools (e.g., PowerShell, Packer).

Desirable Skills:

• Familiarity with Aria Operations (vROPs), LibreNMS.
• Experience with HashiCorp tools (Packer, Terraform), and scripting languages (Python).
• Working knowledge of Bamboo/Bitbucket.
• Experience with Confluence/Jira.
• Familiarity with ServiceNow.
• Basic knowledge of Linux systems.
• Knowledge of NGINX/Apache, Antivirus Tools (e.g., Trellix/SEP), Tanium, and Backup/BCP/DR strategies.

Personal Skills:

• Strong ability to work in an international environment.
• Capable of handling multiple priorities in fast-paced surroundings.
• Ability to cope with occasional pressure.
• Excellent written and verbal communication skills.
• Proactive and able to work independently with minimal supervision, as well as collaboratively within a team.
• Ability to quickly acquire new skills and learn on the job.
• Very strong attention to detail, with the ability to identify and resolve issues.
• Ability to assess the impact of changes on existing environments.