Applications Support Engineer

• Support internal teams and external partners with day-to-day application issues
• Troubleshoot across eCommerce, ERP, CRM, and integrated systems
• Own issues end to end, from investigation through to resolution
• Support platforms such as Shopify, NetSuite, and internal sales systems
• Assist with bookings, orders, and payment queries such as Stripe
• Work with Excel and CSV data to troubleshoot and resolve issues
• Support system improvements, testing, and new feature rollouts
• Work with third-party providers and internal stakeholders
• Identify recurring issues and proactively improve processes

Technologies:

• CRM
• ERP
• Excel
• Support
• Network
• SQL
• Shopify
• CMS
• Drupal
• HubSpot
• Magento
• Oracle
• SAP
• Salesforce
• SharePoint
• WordPress

• Experience in application or systems support
• Strong troubleshooting and investigative mindset
• Experience supporting business systems such as ERP, CRM, or eCommerce platforms
• Comfortable supporting remote users
• Strong Excel skills, including CSV and data handling
• SQL or DNS knowledge would be beneficial, but is not essential
• Ability to take real ownership of problems
• Enjoys figuring out how systems work
• Ability to spot opportunities to improve and prevent issues
• Comfortable working in a small, fast-paced team

We are a rapidly scaling, eCommerce-led organisation investing heavily in our systems and technology. We are hiring an Applications Support Engineer to join our small, collaborative remote team supporting internal users and a UK-wide franchise network. This is a fully remote UK-based role with a broad modern tech stack, genuine ownership and impact, and a supportive, collaborative culture.