Service Desk Team Lead

At Genuit Group, we are focused on creating a more sustainable built environment. This means increasing resilience as buildings adapt to the challenges of climate change; while also reducing the impact the built environment has on the environment.

Our purpose is to address the challenges caused by climate change and urbanisation by providing water, climate and ventilation management solutions. Together, we create sustainable living.

As a growing FTSE 250 business with global ambitions, Genuit offers the opportunity to work across multiple construction sectors within the Group and be part of shaping the future direction of the organisation.

We are looking for a Service Desk Lead to support the day-to-day operations of our Service Desk, ensuring the delivery of high-quality, efficient and professional IT support across the business.

This role combines technical expertise with team leadership, supporting team development, coordinating workloads and maintaining excellent service standards. You will also provide support to our Service Desk Analyst based at another site., * Support the leadership and coordination of the Service Desk team to deliver service excellence

• Plan, allocate and monitor workloads to ensure SLAs and service levels are achieved
• Provide technical guidance and oversee incident, problem and escalation management
• Assist with service reporting, documentation and knowledge management
• Support recruitment, onboarding and development of team members
• Help drive continuous improvement across processes, policies and service delivery

• Strong experience in IT support, troubleshooting and service desk environments
• Proven ability to coordinate workloads and support team performance
• Experience with ITSM tools and managing tickets in line with SLAs
• Confidence working with Microsoft 365, Active Directory/Entra ID and endpoint tools
• Excellent communication skills with the ability to engage stakeholders at all levels
• A calm, resilient and customer-focused approach

Here at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.