Desktop Team Lead

We are looking for a Desktop Team Lead to support the effective day-to-day operation of our Desktop Support Team.

This role is key to ensuring a high-quality end-user support service, providing technical guidance, coordination and supervisory support while driving service excellence, consistency and continuous improvement across our sites.

What you'll be doing

• Support the leadership and coordination of the Desktop Support Team, ensuring service standards are met
• Plan and allocate work to engineers to maintain SLAs and service performance
• Provide technical guidance and support incident, problem and escalation management
• Assist with service reporting, documentation and knowledge management
• Support recruitment, onboarding and development of team members
• Help maintain and improve processes, policies and service standards

• Strong experience in desktop support, troubleshooting and end-user computing
• Confidence working with Microsoft 365, Active Directory/Entra ID and endpoint management tools (e.g. Intune)
• Experience using ITSM tools and managing tickets in line with SLAs
• Strong organisational and problem-solving skills with a structured approach
• Excellent communication skills with the ability to work across all levels
• A calm, resilient and customer-focused mindset

At Genuit Group, we are focused on creating a more sustainable built environment. This means increasing resilience as buildings adapt to the challenges of climate change; while also reducing the impact the built environment has on the environment. Our purpose is to address the challenges caused by climate change and urbanisation by providing water, climate and ventilation management solutions. Together, we create sustainable living. As a growing FTSE 250 business with global ambitions, Genuit offers the opportunity to work across multiple construction sectors within the Group and be part of shaping the future direction of the organisation., Here at the Genuit Group we recognise and develop the contribution our people make to the Group's success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.