Help Desk Manager

Be an Early Applicant Remote Hiring Remotely in USA Senior level Remote Hiring Remotely in USA Senior level Manage and supervise remote helpdesk personnel supporting DAI financial/Oracle ERP users for DoD customers. Coordinate staffing, training, scheduling, and liaise with government leads to ensure effective support coverage and system integration. The summary above was generated by AI, BizFirst is assisting our client with recruiting a skilled and experienced Help Desk Manager (DAI, Financial). The Helpdesk Manager shall provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training, including organizing, directing, and monitoring the work of qualified personnel, and scheduling personnel rotations to ensure efficient and effective helpdesk coverage and support operations.

Our client is a boutique consulting firm that employs consultants and professionals with unique skill sets to support the federal government with strategic execution, financial process enablement, IT systems, and Enterprise Resource Planning (ERP) software implementation., · Provide daily supervision, direction, and guidance to contract personnel responsible for remote-access user support and training.

· Organize, direct, and monitor the work of qualified personnel.

· Schedule personnel rotations to ensure efficient and effective helpdesk coverage and support operations.

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What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

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• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Given the level of complexity of this effort, the Helpdesk Manager shall possess:

· U.S. Citizenship required.

· Clearance: Secret or higher

· Minimum of five (5) years of DoD experience within the past ten (10) years supporting and managing large, complex program management supporting DoD customers utilizing Oracle Federal Financials.

· Experience as a project/team lead or Agile certification to ensure coordination with government lead.

· Minimum of seven (7) years' experience within the past ten (10) years in direct support of DAI financial and accounting operations.

· Experience with DAI modules, Budget to Report, Cost Accounting, Procure to Pay, Oracle Time and Labor, OAS, and Order to Cash is preferred.

· Minimum of 1 year experience with AI tools and integration.

Desired Skills

· Experience with other Oracle Financials modules and integration points.

· Familiarity with reporting tools and data analysis.

· Understanding of ITIL processes and methodologies.

· Relevant certifications in DAI, Agile, Oracle Financials, or related fields are a plus.

· Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.

· Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

· Detail-oriented with a focus on accuracy and problem-solving.

· Ability to work independently and collaboratively within a team environment.

Job Type: Full-time

· Family Health Care (54% cost covered for the entire family)

· Family Dental (54% cost covered for the entire family)

· Family Vision (54% cost covered for the entire family)

· Flexible Spending Account

· Overutilization bonuses for Time and Materials (T&M) contracts

· Lifetime Event Bonuses (e.g., child, marriage)

· Profit-sharing arrangement for any work brought into the company

· Unlimited Leave with Approval

· 401k 100% employer match on first 4% invested

· $1,000 training budget

Schedule:

· Monday to Friday.

GitLab is the most comprehensive AI-powered DevSecOps platform for software innovation. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. 

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