Information Technology Support Specialist
Role details
Job location
Tech stack
Job description
? Provide technical support to customers via ticketing systems and other service channels
? Troubleshoot issues related to DNS, CDN, domain registration, and registrar systems
? Investigate and resolve billing-related concerns, including invoices, credits, refunds, payment issues, and sales tax questions
? Support customers using standard billing tools and payment platforms; Stripe experience is a plus
? Document issues, actions taken, and resolutions accurately in systems such as Salesforce Service Cloud or Zendesk
? Work cross-functionally to escalate and resolve complex technical or account-related issues
? Deliver clear, accurate, and actionable updates to customers
? Maintain high attention to detail while managing multiple priorities in a fast-paced support environment
? Use internal knowledge tools such as Confluence to research and document processes
? Perform basic SQL-based lookups or queries when needed to support investigation and resolution
Requirements
We are hiring a IT Operations & Helpdesk t to support customers across DNS, CDN, domain registration, and related web infrastructure services. This is a customer-facing technical support role that requires strong troubleshooting skills, comfort with billing and registrar-related issues, and the ability to communicate clearly with customers in a fast-paced environment.
This role is best suited for candidates with prior experience in technical customer support and hands-on exposure to DNS, CDN, domain registration, and cloud or web technologies., ? High school diploma or equivalent
? Minimum 2 years of experience in a customer-facing technical support or customer service role
? Minimum 2 years of experience working with DNS, CDN, and domain registration
? Minimum 2 years of experience with web technologies or cloud technologies
? Strong technical troubleshooting skills
? Basic understanding of how the Internet and registrar systems work
? Familiarity with terminology and workflows related to DNS, CDN, and domain management
? Experience handling client billing issues using billing tools or payment platforms
? Knowledge of financial terminology such as bad debt, collectible invoices, credits, refunds, and sales tax
? Experience using ticketing platforms such as Salesforce Service Cloud or Zendesk
? Excellent written, verbal, and interpersonal communication skills
? Strong attention to detail and accuracy
? Ability to work efficiently in a fast-paced environment
Preferred Qualifications
? Associate's or Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
? Experience with Stripe
? Familiarity with Atlassian Confluence
? Familiarity with MacOS
? Basic SQL query skills, 1. Do you have experience working in DNS & CDN tool ? we need real time experience. At this time , we don't need exposure. Kindly mention Yes/No.
Job Type: Full-time, * Minimum 2 years of experience in CDN, DNS, Domain registration
- Kindly mention your current location . We need candidates only from Utah.
Benefits & conditions
? 401(k)
? 401(k) matching
? Dental insurance
? Health insurance
? Paid time off
? Referral program
? Vision insurance
Pre screen questions, * 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance