Service Desk Representative (Healthcare IT)

Apple IOS Operations ServiceNow Communication Microsoft 365 Authentications Microsoft Teams Customer Service Active Directory Microsoft Outlook Technical Support Help Desk Support Business Valuation Business Operations Time Off Management Knowledge Management Microsoft SharePoint Remote Access Systems Full Stack Development Artificial Intelligence Business Transformation Hardware Troubleshooting Employee Assistance Programs Virtual Private Networks (VPN) Troubleshooting (Problem Solving), Join our team as a Service Desk Representative and play a critical role in supporting the technology that powers patient care across a global healthcare organization. From clinics and hospitals to remote providers around the world, you'll be the first line of defense-ensuring clinicians and staff stay connected, productive, and supported every day.

In this role, you will support end users by troubleshooting hardware, software, network, and VPN issues, ensuring clinical and business operations run smoothly. Support is delivered via phone, chat, and email, with occasional onsite assistance as needed., * Provide technical support via phone, chat, and email

• Troubleshoot hardware, software, network, and VPN issues
• Support end-user devices including laptops, desktops, mobile devices, and printers
• Log, track, and resolve incidents using ServiceNow
• Escalate complex issues to appropriate teams
• Maintain security and access protocols
• Document solutions and contribute to knowledge base

Technologies Supported

• Operating Systems: Windows, macOS, iOS, Android
• Enterprise Tools: ServiceNow, Active Directory, Citrix, Webex
• Healthcare Systems: Epic EMR, PeopleSoft
• Security: VPN, Duo Multi-Factor Authentication
• Collaboration: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Loan Officer TEKsystems Southfield, MIOn-Site Sales Loans Finance Coaching Operations Mentorship Enthusiasm Proactivity Communication Inbound Calls Team Oriented Outbound Calls Mortgage Loans Self-Motivation Resourcefulness Customer Service Loan Origination Selling Techniques Business Valuation Full Stack Development Artificial Intelligence Business Transformation Customer Relationship Management +0 Controls Engineer Actalent Warren, MIOn-Site Parsing Templates Visionary Automation Innovation Cyber Security Common Controls Software Strategy Programming Languages Artificial Intelligence Engineering Design Process C++ (Programming Language) Python (Programming Language) Programmable Logic Controllers Programmable Logic Controllers Programming +0 Full Stack Designer, Interface Design TEKsystems Warren, MI*Remote Axure RP Operations Leadership Innovation

• 5+ years of Service Desk or Help Desk experience
• 1+ year of customer service experience
• Strong troubleshooting and communication skills

Highly Preferred

• Experience in a 24/7 healthcare IT environment
• Hands-on experience with:

• ServiceNow ITSM
• Epic EMR
• Citrix environments
• VPN and remote access technologies
• Apple/Mac and Windows systems
• Multi-factor authentication tools (Duo, Authenticator)

• Experience supporting remote users and hardware (printers, laptops, mobile devices)
• Familiarity with knowledge management systems and documentation, Animations Prototyping Wireframing Communication Collaboration Visual Design Product Design Quick Learning Digital Design Detail Oriented Self-Motivation Problem Solving Vehicle Systems Customer Service Embedded Systems Iterative Design Influencing Skills Product Innovation Business Valuation Scalability Design Interaction Design Business Objectives User Interface (UI) Adobe Creative Suite User Experience (UX), Ability To Meet Deadlines User Interface (UI) Design User Experience (UX) Design Influencing Without Authority Vehicle Design And Development +0

Eligible employees may have access to the following benefits:

• Medical, dental, and vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan (pre-tax and Roth contributions)
• Life insurance (voluntary life and AD&D for employees and dependents)
• Short-term and long-term disability coverage
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program (EAP)
• Paid time off, including PTO, vacation, and/or sick leave, This is a Contract to Hire position based out of Detroit, MI. Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.