Level 3 NOC Lead - Network Focus (Team Lead)

The Level 3 Network Lead provides senior network engineering oversight, operational leadership, and escalation management within a 24×7 NOC. This role leads the NOC team, supports Level 1 and Level 2 triage, and serves as the primary escalation point for network issues because the customer does not have a network team available for engagement. The Level 3 Lead also supports the Cyber Backup / Cyber Vault network environment, ensuring Unisys-not the customer-owns the operational support.

Core Responsibilities

Network Leadership & Escalation

• Serves as the highest on-shift escalation point for complex network issues, including routing, switching, firewalling, VPN, and connectivity failures.
• Provides expert-level troubleshooting and root cause analysis, building on Level 2 responsibilities such as:

"Diagnoses and resolves complex issues across host environments and connectivity layers."

• Ensures network credential separation from server-focused staff.

Operational Oversight

• Oversees daily NOC operations for network monitoring, alert triage, and proactive remediation.
• Ensures consistent execution of monitoring tasks derived from Level 2 duties like:

"Performs daily monitoring and initiates proactive measures to ensure system functionality and load balance."

• Ensures 24×7 coverage, shift handoff quality, and operational continuity.

Incident & Problem Management

• Owns major network incidents from detection through resolution.
• Leads post-incident reviews and drives long-term network remediation.
• Coordinates with Windows/Linux teams for cross-domain issues while maintaining credential boundaries.

Cyber Backup / Cyber Vault Support

• Provides network expertise for the Cyber Backup environment in Denver.
• Ensures the NOC-not the customer's network team-supports this service.
• Trains Level 2 network staff on Cyber Backup network requirements.

Documentation, Compliance & Process Improvement

• Oversees network runbooks, SOPs, diagrams, and configuration documentation.
• Ensures accurate configuration data, consistent with Level 2 expectations such as:

"Updates system records… and maintains accurate configuration data."

• Identifies operational gaps and implements improvements across tools and workflows.

Team Leadership & Knowledge Transfer

• Provides daily guidance, coaching, and technical mentorship to Level 2 and Level 1 staff.
• Validates readiness and ensures consistent execution of network procedures.
• Reviews and approves runbooks and how-to guides created by Level 2 network staff.

• BA/BS degree and 4-6 years of relevant experience OR equivalent combination.
• Deep expertise in network engineering (routing, switching, firewalls, VPN, load balancing).
• Demonstrated ability to lead technical teams in a 24×7 operational environment.
• Strong background in incident management and operational reporting.
• U.S. Citizenship and U.S. residency required.
• Ability to work rotating shifts and support mission-critical operations.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.