IT Product Manager

The IT Product Manager plays a key role in the evolution of Caribou Coffee's consumer-facing digital channels, including CaribouCoffee.com and Caribou's mobile apps. This individual leverages data and user research to identify solutions that create best-in-class experiences for our customers and maximize benefit to the organization. This role is the liaison between stakeholders, software engineers, stores, third parties, and customers to envision & execute roadmaps that exceed the company's objectives.

Core Responsibilities:

• Define & drive a digital experience roadmap to meet business goals and drive KPIs
• Work within an agile framework to optimize & manage limited resources, such as developers & designers, to support the primary objectives of multiple projects
• Advance Caribou's digital capabilities across all platforms, including CaribouCoffee.com & our mobile apps, to ensure company objectives are improved by a constantly changing tech stack
• Develop supporting business cases, including financial impact and benefits statements
• Champion the needs of consumers, business teams, and stakeholders from the inception of an idea through release & post-launch support
• Make data-informed product decisions with qualitative and quantitative research
• Execute plans with engineering, design, analytics, and product peers to coordinate efforts, identify interdependencies, and maintain consistency across projects
• Identify and interact with cross-department stakeholders to ensure all solutions improve guest experience while remaining financially beneficial
• Participate & lead various agile ceremonies to keep teams highly engaged & effective
• Partner closely with teams and vendors to build premium experiences that address specific user pain points and business goals

• Brings the Core Values to life in all that you do: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love
• Feel comfortable embodying a variety of roles to accomplish roadmap objectives, such as Customer Support to Quality Control, and Project Management
• Learn and understand the end-to-end customer journey, discovering where those journeys can be optimized, and crafting new solutions to create industry-leading experiences
• Ability to articulate technical concepts and work closely with business stakeholders
• Stay abreast of the latest technologies and industry trends
• Have a strong respect for the importance of digital privacy & digital security, and remain diligent to push forward those best practices while launching new & improving existing features
• Understand the challenge of "build versus buy", including the ability to assess vendors for capabilities to augment Caribou's existing offerings
• Appreciate the complexity of others' roles, such as Developers & Designers, while understanding the ways to encourage peers to elevate their solutions
• Demonstrates the ability to solve problems, think critically, and make timely decisions
• Results-driven, proven sense of urgency, and demonstrates strong initiative towards business needs
• Possesses a clear and engaging communication style rooted in a desire to understand others and co-create solutions
• Skilled in working with cross-functional teams to create results, resolve issues, and align across the organization
• Ability to inspire creative solutions and thrive in an ambiguous environment, Required:
• 5+ years of progressive experience as a Business Analyst or Product Manager
• Experience with the agile development methodology
• Excellent collaboration and presentation skills
• Self-starter who is comfortable and effective in times of uncertainty and ambiguity
• Ability to balance multiple objectives, projects, and goals
• Strong analytical, prioritization, problem-solving, and negotiating skills

Preferred:

• Experience working in a Business/IT capacity for a company with manufacturing, distribution, restaurant, retail, and/or commercial Consumer Packaged Goods (CPG) operations preferred.
• Bachelor's Degree in Business, Computer Science, Information Systems, or related field
• Usability and customer-focused design experience
• Experience writing SQL queries, experience with back-end and front-end programming languages, such as JavaScript, HTML & CSS

Physical Requirements: The physical requirements for this position include sitting, standing, bending, lifting, and moving intermittently during working hours. These physical requirements must be accomplished with or without reasonable accommodation., The physical demands for this position are reaching, lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical demands may be accomplished with or without reasonable accommodations.