End User Support Analyst

Pyramid Consulting Inc.

Bedminster, United States of America

8 days ago

Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Junior

Bedminster, United States of America

Agile Methodologies

Amazon Web Services (AWS)

Confluence

JIRA

Collaborative Software

Linux

Microsoft Office

Windows Server

Azure

SharePoint

Atlassian Tools

Pyramid

Server Operating Systems & Platforms

Responding to trouble tickets
Deploying laptops & desktops
Organizing inventory and maintaining IT Lab
Troubleshooting Lab & office equipment
Working closely with developers from multiple teams, QA and other engineers, while taking direction from product and team management
Provide 24x7 production support as needed for critical releases and product launches.

Bachelor's degree with 1 or more years of work experience.
Experience with software and cloud tools such as: Azure AD, Office 365, Share Point
Experience with the Atlassian suite of collaboration tools (JIRA, Confluence).
Experience with multiple server operating systems including Linux (all distros), ., Windows Server
Knowledge and experience with AWS services, S3
Experience and comfort working in Agile work environments.
Demonstrated ability to write clear, structured documentation, and effectively communicate with developers, external contacts, and leadership.
Experience at working at high profile tradeshows and events

Our client is a leading Telecom