Senior Infrastructure & Systems Engineer

The Senior Infrastructure & Systems Engineer will be a key contributor within the IT Operations organization and is responsible for the reliability, security, and performance of primarily on-premises enterprise infrastructure. This role partners closely with IT leadership, development teams, and business stakeholders to support and enhance enterprise systems.

The Senior Infrastructure & Systems Engineer reports directly to the Director of IT and works collaboratively across departments. This is a full-time on-site position at the Headquarters Office in Santa Barbara, CA.

Core Responsibilities and Functions:

• Engineer, administer, and support enterprise infrastructure environments (primarily on-premises) including VMware and Microsoft platforms
• Manage enterprise network infrastructure including routing, switching, firewalls, VPNs, and perimeter security
• Design and maintain identity and access management systems (Active Directory, permissions, account lifecycle)
• Administer Microsoft 365, Exchange, and collaboration platforms (Teams, VoIP)
• Support enterprise applications, SQL environments, and business systems
• Operate and continuously improve IT service management processes and workflows
• Monitor system performance and proactively resolve infrastructure issues
• Perform patching, vulnerability remediation, and system hardening
• Support SIEM, logging, and security monitoring initiatives
• Provide advanced troubleshooting across systems, servers, and network infrastructure
• Support remote workforce operations, including home network analysis when required
• Collaborate continuously with IT staff via Microsoft Teams for awareness of tasks and priorities
• Maintain documentation, SOPs, and operational standards
• Lead IT infrastructure and operational projects including planning, execution, and reporting
• Conduct quarterly internal system and security audits
• Lead and support annual SOC and cybersecurity audit preparation, assessment, and remediation
• Support compliance initiatives and regulatory audit requirements
• Collaborate with vendors and internal stakeholders
• Mentor junior IT staff
• Participate in on-call rotation
• Other duties as assigned

• Bachelor's Degree in IT, Computer Science, or equivalent experience
• 5-8+ years of enterprise infrastructure/systems engineering experience
• Strong experience with VMware, Windows Server, Active Directory, and Microsoft 365
• Strong understanding of enterprise networking concepts
• Experience with scripting/automation (PowerShell preferred)
• Experience with monitoring tools and SIEM platforms
• Experience supporting audits, compliance, and security remediation
• Strong troubleshooting and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Certifications:

• Microsoft Certifications (Azure, Microsoft 365, Identity & Security)
• VMware (VCP or equivalent)
• Cisco (CCNA or equivalent)
• CompTIA (Security+, Network+)
• Security certifications (CISSP, CySA+, or equivalent)
• ITIL, PMP, or equivalent project/service management certifications

We value work/life balance. We offer comprehensive health benefits, a 401(k) plan with company match, an employee stock purchase plan, vacation time, sick time, and paid holidays.

Strategic Healthcare Programs (SHP) is a leader in analytics and performance management solutions for the post-acute healthcare market. Since 1996, we have helped more than 7,000 organizations nationwide, including home health agencies, hospices, skilled nursing facilities, and hospitals, and turn clinical and operational data into real-time intelligence that improves patient outcomes. We are a SaaS company headquartered in Santa Barbara, CA, and a subsidiary of Roper Technologies (NYSE: ROP). We are not just building software. We are building tools that help caregivers deliver better care to patients when it matters most. If that mission resonates with you, keep reading.