AWS Connect & Salesforce Architect (Remote)
Role details
Job location
Tech stack
Job description
We are seeking an experienced AWS Connect & Salesforce Service Cloud Voice Architect to lead the design, implementation, and optimization of large-scale, cloud-based contact center solutions. The ideal candidate will possess deep expertise in AWS Connect, Salesforce Service Cloud Voice, and enterprise integration architectures, and will be responsible for defining end-to-end customer experience strategies and scalable technical solutions., ? Solution Architecture & Design
- Lead end-to-end architecture for AWS Connect integrated with Salesforce Service Cloud Voice
- Design scalable, secure, and high-availability contact center solutions
- Define architecture for, ? Integration & API Design
- Design and oversee integrations using:
o REST/SOAP APIs
o Middleware (MuleSoft, etc.)
- Ensure seamless data flow between:
o AWS Connect
o Salesforce
o External enterprise systems (CRM, ERP, databases), * Provide architectural governance and best practices
- Lead technical design sessions and code reviews
- Mentor developers, engineers, and analysts
- Define standards for, ? Agile Delivery & Stakeholder Management
- Work closely with:
o Product owners
o Business stakeholders
o Delivery teams
- Drive Agile processes:
o Sprint planning
o Backlog prioritization
o Release planning
- Translate business requirements into technical architecture
Requirements
- ? 8-12+ years in contact center / CX architecture
- ? Strong hands-on experience with:
o AWS Connect (advanced level)
o Salesforce Service Cloud Voice
- ? Deep expertise in:
o IVR / contact flows
o CTI integration
o Omni-channel routing
- ? Strong knowledge of:
o AWS services (Lambda, Lex, S3, Kinesis, IAM)
o Salesforce platform (Service Cloud, Flows, Omni-Channel)
- ? Experience with:
o API design and integration patterns
o Middleware tools
- ? Strong understanding of:
o Cloud architecture principles
o Security and compliance, o AWS Solutions Architect (Associate/Professional)
- ? Salesforce Certifications:
o Service Cloud Consultant
o Application/System Architect
- ? Experience with:
o AI/Voice bots (Amazon Lex or others)
o Analytics and reporting platforms
- ? Experience with large enterprise implementations
Benefits & conditions
The annual salary for this position is between $ 130,000- $ 160,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.