Technical Support Specialist

Detroit Defense is seeking an experienced Technical Support Specialist to provide operational and technical support for mission-critical Department of Defense systems. This role delivers hands-on and remote technical assistance, resolves system and network issues, supports installation and sustainment activities, and collaborates with engineering and program teams to ensure reliable system performance., * Provide technical support for networked systems supporting complex Department of Defense programs.

• Troubleshoot hardware, software, network, and system issues through both remote and on-site support.

• Support field installation, maintenance, and sustainment activities to ensure continued operational readiness.

• Respond to service requests, diagnose technical problems, and implement timely resolutions.

• Collaborate with engineering and technical teams to resolve complex system issues.

• Maintain service records, technical documentation, and support logs.

• Assist with software updates, system upgrades, and configuration management activities.

• Support customer training, technical guidance, and issue resolution during deployment and sustainment activities.

• Participate in continuous process improvement initiatives to improve support quality and response times.

• Three (3) or more years of experience providing technical, network, or help desk support within Department of Defense, government, or other complex technical environments.

• Experience providing remote and/or on-site technical support for enterprise systems.

• Strong troubleshooting skills across hardware, software, and network technologies.

• Ability to obtain NAVSEA Alteration Installation Team (AIT) Level 1 certification within fifteen (15) days of task order start and Level 2 certification within forty-five (45) days, as required by the program.

• Active DoD security clearance (level commensurate with program requirements).

Preferred Qualifications:

• Experience with one or more of the following technologies: Red Hat Enterprise Linux (RHEL), Windows Server, Windows Client, VMware, Ansible, Cisco technologies, Network Security. DoD Public Key Infrastructure, Aruba networking, Cloud computing platforms, CM Pro, Jira

• Experience providing remote technical support for Department of Defense or Navy systems.

• Experience supporting shipboard or field technical operations.

• Strong customer service, communication, and problem-solving skills.

Detroit Defense offers an impressive compensation and benefits package including:

• Medical, Dental & Vision Benefits
• Company Paid Life and AD&D
• Company Paid Short Term and Long-Term Disability
• Flexible Spending & HSA Accounts
• Legal & ID Shield Services
• 401k with Company Match
• Paid Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO), $75,000.00

At Detroit Defense, we are proud to support the men and women who protect our nation. We deliver mission-critical solutions that enhance national security, protect the warfighter, and enable readiness through innovation, technical excellence, and end-to-end lifecycle support. Remaining steadfast in our core values of Trustworthy, Mission Driven, Creative, and Agile we are a complex systems integrator for the U.S. Government, Detroit Defense provides solutions to meet the technical and programmatic challenges faced by our customers. Our proven success in multi-domain cross-platform system-of-systems integration results in fielded capability for warfighters. From R&D to production, fielding, and sustainment, Detroit Defense provides services and solutions to Empower Those That protect Us. Veterans Encouraged to Apply: Detroit Defense proudly supports those who have served. We welcome applicants with military experience, including those transitioning to civilian careers. Your leadership, adaptability, and mission-focused mindset are valued here. Detroit Defense is a proud recipient of the Hire Vets Gold Medallion Award since 2022.