Desktop Support Specialist

Jamf Mac OS Operations Management ServiceNow Communication Microsoft 365 Issue Tracking Asset Tracking Customer Service Active Directory Technical Support Help Desk Support Business Valuation Service Management Lifecycle Management IT Service Management Full Stack Development Azure Active Directory Artificial Intelligence Business Transformation Mobile Device Management End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), This person will own day-to-day end-user support out of our Fort Lauderdale office. This is a hands-on, white-glove support role supporting roughly 100 users across onsite and remote staff in a private aviation environment where uptime and responsiveness matter. We have an off-site support team that shares day-to-day ticket management and support; this role is the dedicated onsite presence in Fort Lauderdale, working alongside that team to cover hands-on, in-person needs and serve as the local face of IT., Core Responsibilities Serve as the dedicated onsite support presence in Fort Lauderdale, handling hands-on/in-person issues (Tier 1/2) and acting as the local face of IT. Partner with the off-site support team on ticket management \u2014 pick up and resolve tickets requiring onsite/physical action, and escalate to infrastructure/vendors as needed. Endpoint lifecycle management: imaging, deployment, configuration, asset tracking, and MDM enrollment. User onboarding and offboarding - provisioning accounts, access, and hardware; clean deprovisioning. Identity and access support: account administration, MFA, and password/access resets. Support conference rooms, AV, printing, and local office IT in the Fort Lauderdale location. Coordinate with hardware/software vendors and the broader IT Ops function. Document procedures and maintain a knowledge base; help standardize support practices. Required Skills & Experience Proven, end-user support / helpdesk experience supporting a user base of, Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Desktop Support Specialist TEKsystems Fort Lauderdale, FL*Hybrid JIRA Jamf Mac OS Operations Management ServiceNow Communication Microsoft 365 Issue Tracking Asset Tracking Customer Service Active Directory Technical Support Help Desk Support Business Valuation Service Management Lifecycle Management IT Service Management Full Stack Development Azure Active Directory Artificial Intelligence Business Transformation Mobile Device Management End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Google IT Support Desktop Support Specialist TEKsystems Fort Lauderdale, FL*Hybrid JIRA Jamf Mac OS Operations Management ServiceNow Communication Microsoft 365 Issue Tracking Asset Tracking Customer Service Active Directory Technical Support Help Desk Support Business Valuation Service Management Lifecycle Management IT Service Management Full Stack Development Azure Active Directory Artificial Intelligence Business Transformation Mobile Device Management End-User Training And Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

Desktop, white glove support, Customer service, Active directory, Windows, Hardware, Technical support, Service desk, Help desk support, Troubleshooting, ticketing system, Office 365, application support, intune, jamf, jamf pro, Desktop,white glove support,Customer service,Active directory,Windows,Hardware,Technical support,Service desk,Help desk support,Troubleshooting,ticketing system,Office 365, comparable size (~100), Strong Windows and macOS endpoint support. Microsoft 365 and Entra ID (Azure AD) administration. MDM experience (Intune and/or Jamf). Hands-on with a ticketing/ITSM platform (e.g., ServiceNow, Jira Service Management, Freshservice). Networking fundamentals: Wi-Fi, VPN, and basic connectivity troubleshooting. Professional, executive-grade ('white-glove') support manner and communication., Mac OS TCP/IP Management Renovation Zoom Rooms Procurement Cisco Meraki Self-Starter Communication Cisco Routers Voice Over IP Lifting Ability Time Management Desktop Support Self-Discipline Cisco Switching Wireless Bridge Microsoft Office Active Directory Network Switches Network Bridging Operating Systems Microsoft Windows System Monitoring Security Software Networking Cables Personal Computers Telecommunications Category 6 Cabling Working at Heights Incident Management Networking Hardware Microsoft SharePoint Willingness To Learn Microsoft Windows 10 Smartphone Operation Travel Cost Analysis Information Technology Network Administration Wireless Communications Windows Remote Assistance End-User Training And Support Troubleshooting (Problem Solving) Virtual Local Area Network (VLAN) Hardware Configuration Management

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company., We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.