Technical Support Scientist

1. Customer Application Support (NGS)

• Provide on-site and remote application support for end-to-end NGS workflows: sample QC, library preparation, and help the liquid handler work in labs.
• Guide customers in experimental design, controls, and best practices to achieve reproducible, high-quality results.

2. Workflow Optimization & Troubleshooting

• Diagnose root causes of workflow performance issues (e.g., low yield, insert size shifts, high duplication, low on-target rate, uneven coverage, contamination) and propose corrective/preventive actions.

3. Automation Enablement (Tecan / Beckman / Hamilton working experience preferred)

• Support assay implementation and optimization on Vazyme liquid handlers, including deck layout suggestions, protocol adaptations, reagent handling guidance, etc.
• Collaborate with customers and internal teams to ensure robust automated performance and smooth tech transfer.

4. Training & Technical Content

• Deliver customer onboarding, workflow workshops, and troubleshooting training for bench scientists and lab leadership.
• Create and maintain technical materials such as application notes, quick-start guides, troubleshooting trees, FAQs, and webinar content.

5. Cross-functional Collaboration (Commercial + R&D)

• Partner with Sales/BD to support technical evaluations, POCs, and demos; provide pre-sales/post-sales input and competitive positioning.
• Collect Voice of Customer (VOC) feedback and collaborate with Product Management/R&D to drive continuous improvement and new application opportunities.

• Education: PhD degree in Molecular Biology, Genetics, Biochemistry, Bioengineering, Bioinformatics, or a related discipline is preferred.
• Experience: 1-3 years of hands-on experience in NGS sequencing workflows, automation platforms such as Tecan, Beckman, Hamilton (or similar) for NGS sample prep/library prep, and experience supporting clinical labs is strongly preferred.
• Technical Expertise: Working knowledge of NGS.
• Customer-facing Skills: Strong communication and presentation skills; ability to translate complex technical topics into clear guidance for diverse audiences.
• Travel: Willingness and ability to travel 50%+ across all U.S. states.

Core Competencies

• Structured troubleshooting and hypothesis-driven problem solving
• Strong experimental design and workflow optimization mindset
• Excellent training, influencing, and stakeholder management skills
• Cross-functional collaboration and execution in a fast-paced environment
• Strong time and travel management