Help Desk Technician

• Provide technical support and troubleshooting for computers, laptops, mobile devices, printers, copiers, and network resources.
• Respond to user requests and resolve hardware, software, and system issues promptly.
• Install, configure, and support software applications, updates, and system upgrades.
• Diagnose technical problems, research solutions, and guide users through issue resolution.
• Escalate complex technical issues to specialized IT teams when necessary.
• Document support requests, troubleshooting steps, and resolutions within the help desk system.
• Monitor recurring issues and recommend process improvements to enhance support services.
• Deliver excellent customer service while building positive relationships with users.
• Support Microsoft Office applications and common web browsers.

• Associate degree in Computer Science, Information Systems, or a related field; or an equivalent combination of education and experience.
• Previous Help Desk, technical support, or customer service experience preferred.
• Knowledge of computer hardware, laptops, mobile devices, printers, copiers, and network drives.
• Experience supporting Windows 11, Apple iOS, and Android operating systems.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Visio.
• Familiarity with Microsoft Edge, Google Chrome, and Safari web browsers.
• Valid driver's license with an acceptable driving record.
• Ability to travel occasionally, including overnight travel.
• ITIL Foundations certification preferred.
• CompTIA A+ certification preferred.

Pay That Adds Up. Competitive weekly pay for your time and talent.

Health and Happiness. Medical, dental, vision, and life insurance included.

Everyday Extras. Employee discounts that make life a little easier.

Growth Ahead. Learn, advance, and keep moving forward.

Jobs You Can Count On

"They are so reliable at helping you find jobs." - Matthew, Staffmark Associate

With Staffmark, you're more than an employee filling a Help Desk Technician role - you're a respected team member from day one. Find more than a job with Staffmark - find a team that values your time, talent, and potential., At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go. With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen. Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success., At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.