Temporary IT Support Assistant

Join the University of Notre Dame Service Desk team in providing an unmatched customer experience to the areas we support for a variety of technical needs. Becoming a IT Support Assistant within the Office of Information Technology means working as part of a large team of other assistants to configure and deploy computers, monitor security compliance on computers, respond to technical issues in a timely manner, and other exciting responsibilities. We need creative problem solvers who can communicate with non-technical users and who are able to learn quickly and embrace change.

You are

• Curious - always wanting to learn new things, can understand complex processes, and never afraid to ask questions
• Mission oriented - Motivated to be responsive to end-users with technical needs and questions, proactively seek tasks to accomplish, and able to communicate with users at all levels within the University
• Inspired - Driven to professionally develop, learn, and grow

A typical day could include some or all of:

• Scheduling and meeting with end-users who have technical needs

• Configuring computers with software, printers, and other specifications for users

• Supporting our faculty within the classroom environment for their technical challenges Helping to maintain an up-to-date inventory of computer systems

• Documenting the intake and return of computers

• Extending fundamental troubleshooting and assistance for technical questions as appropriate Escalating challenges to higher tiers of support when necessary

• Skillfully updating ServiceNow records

• Participating in self-led professional development

• Ability to work and learn independently
• Collaborate and problem-solve independently and with a team
• Good communication skills, written and verbal
• Customer service experience and a mindset to provide outstanding service

Preferred

• Familiarity with Windows 11
• Familiarity with macOS and iOS
• Outstanding customer service skills
• Experience with office tools, including spreadsheets
• Good organizational and personal productivity practices

Shifts for this position will be scheduled between the hours of 7:30 a.m. and 8:00 p.m. This position will average 16-18 hours per week.

Hourly Rate : $17.50/hr

The University of Notre Dame is more than a workplace; it is a vibrant, mission-driven community where every employee is valued and supported. Rooted in a tradition of excellence and inspired by our Catholic character, Notre Dame is committed to fostering an environment of care that nurtures the whole person-mind, body, and spirit. Here, you will find a deep sense of belonging, a culture that prioritizes well-being, and the opportunity to grow your career while being a force for good in the world. Whether contributing to world-class research, shaping the student experience, or supporting the University's mission in other ways, you will be part of a dedicated team working to make a meaningful impact on campus and beyond. At Notre Dame, your work matters, and so do you!