Endpoint Support Technician

Staff Tech is seeking an experienced Endpoint Support Technician to provide enterprise-level desktop and endpoint support within a fast-paced IT operations environment. This role supports end users, conference room technology, executive staff, and enterprise hardware while ensuring exceptional customer service and timely resolution of technical issues. Candidates must be comfortable working onsite, supporting after-hours meetings when scheduled, and providing white-glove technical support to executive leadership., * Provide desktop support for Windows-based laptops, desktops, tablets, printers, and peripheral devices.

• Install, configure, maintain, troubleshoot, and repair endpoint hardware and software.
• Diagnose and resolve technical issues in an enterprise networked environment.
• Support conference room technology and Audio/Visual systems for meetings and presentations.
• Provide technical support for executive leadership with a high level of professionalism and customer service.
• Perform computer inventory, user data management, and software asset tracking.
• Document, track, and resolve incidents using ServiceNow.
• Support committee and board meetings, including scheduled evening Audio/Visual support.
• Collaborate with technical teams to resolve complex endpoint issues.
• Maintain accurate documentation and follow established IT support procedures.
• Occasionally travel between local office locations as needed., * Standard work schedule falls between 7:00 AM and 11:59 PM Pacific Time, with hours determined by business needs.
• Scheduled evening support for board and committee meetings will be required.
• Onsite interview required.
• Immediate start preferred.

• Minimum two (2) years of enterprise IT operations or desktop support experience.
• Experience supporting Windows desktop operating systems in an enterprise environment.
• Experience supporting desktops, laptops, tablets, printers, and related peripherals.
• Experience troubleshooting hardware, software, and user profile issues.
• Experience using ticketing systems such as ServiceNow or similar ITSM platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively within a team.
• Ability to lift up to 50 pounds.
• Valid driver''s license and reliable transportation for occasional travel between local office locations.
• Ability to support scheduled evening meetings when required.

Preferred Qualifications

• CompTIA certification (A+, Network+, or similar).
• Experience supporting enterprise Audio/Visual systems and hybrid meeting technology.
• Experience providing executive or white-glove technical support.
• Experience working within large enterprise IT environments.