2026-0098 MFA Internet Portals POC (NS) REMOTE - 9 Jul

Due to the findings in the Type 4 Security Audit NATO, technical teams have been tasked with planning and implementing a security standardisation for Multi-Factor Authentication for internet facing web-portals throughout the NATO enterprise.

Scope:

• Build a Proof of Concept (POC) environment based on a single Entra ID Identity Provider to a number of MFA technologies as MFA brokers.
• Test and document POC applications against a set test criterion.
• Build and test security logging with the security department.
• Document Service delivery requirements and support documentation.
• Work with Quality teams to align test strategy and test acceptance.
• This SOW will not exceed EUR 73,750 (Deliverables and Travel).

Constraints:

• The identification of the most fit-for-purpose solution is to be validated, confirmed and accredited.
• The solution is to align with other ongoing NCIA efforts, including but not limited to: IT Modernization; NATO Cloud Programs; Protected Business Network; and NATO and NCIA Directives.
• The solution is developed in close coordination with NCSC, NCIA and its technical staff. Coordination meetings shall take place at intervals sufficient to ensure information sharing and technical exchange.
• Due to the criticality and dependencies of follow-on project elements, the solution is to be completed and accepted no later than end of December 2026.

MFA Internet Facing Portals - Extract Scope

Preparation Phase and Configuration

Business Analysis; Document current production configurations; Full production configuration export; Document current production MFA configuration (if it exists); Document current self-registration, onboarding and user lifecycle process; Screenshot and document current login and logout UI/UX; Inventory all application interfaces; User account audit and mapping; CIS Description; Test strategy; Test scripts created by principal users; Security Pen Testing; Dependency Map; Target Architecture; Training Materials; Runbooks.

Execution Phase: POC Build and Technology Pillar Integration

• Minimum 5 years of experience in Identity and Access Management.
• Strong knowledge of authentication protocols (SAML, OIDC).
• Sound knowledge of federated identity management and Single Sign-On (SSO) solutions (Okta, Entra ID, and similar).

Multi-Factor Authentication:

• Proven experience designing and rolling out MFA at scale in an enterprise environment (5,000+ users).
• Experience with certificate-based MFA smart cards, YubiKeys, passkeys/WebAuthn, TOTP, and push-based MFA applications (Microsoft Authenticator, Duo, and similar).
• Understanding of risk-based or adaptive authentication strategies.

Web Security and Secure Access Architecture:

• Experience in securing web applications and APIs.
• Strong understanding of TLS, client certificates, reverse proxies, and Zero Trust principles.
• Experience with SSO integration of web applications.
• Recent experience configuring MFA technologies on the following platforms (Technology Pillars) as brokers: Moodle; SharePoint; Keycloak; Cognito.
• Demonstrated recent experience configuring Entra ID as an MFA Provider to the above MFA brokers.
• Ability to produce high-standard documentation for testing and service delivery.

Communication and Interpersonal Skills:

• Excellent verbal and written communication skills.
• Full proficiency in English.
• Ability to communicate technical information to non-technical users in a clear and concise manner.

Customer Service Orientation:

• Strong customer service focus with a commitment to user satisfaction.
• Patience and empathy when dealing with user issues and concerns.

Organisational Skills:

• Attention to detail in documenting support activities and maintaining accurate records.

Team Collaboration:

• Ability to work effectively as part of a team and share knowledge and resources.
• Willingness to collaborate with colleagues to solve complex issues.

Other Requirements:

• Strong customer relationship skills, including negotiating complex and sensitive situations under pressure.
• Must hold the nationality of one of the NATO member nations.