Lead cx/ux designer

If making a difference matters to you, then you matter to us.

About the Team

Wolters Kluwer's Digital Experience Group (DXG) designs and delivers user-centered solutions across our global Tax & Accounting portfolio. In the Netherlands, we support tax professionals and accountants with mission-critical software that enables compliance, advisory excellence, and operational efficiency in a highly regulated environment.

Our UX organization partners closely with Product Management,Engineering teams& researchteamsto create solutions that are not only usable but strategically differentiated. Weoperatein complex multi-role, multi-regulatory contexts where precision, trust, and responsible innovation are essential.

About therole

AsLead CX/UX Designer - Tax & Accounting Netherlands, you own the design direction for a product line within the Dutch Tax & Accounting business unit. You align user needs, business strategy, and technical feasibility to deliver high-impact experiences across multiple products.

You combine strategic design leadership with people management. You will guide and develop a team of 4-5 designers, shaperesearchand design strategy at portfolio level, and ensure that UX capacity is aligned with roadmap prioritiesand initiatives.

This role requires the ability to influence senior stakeholders, and hands-on leadership insupportingresearch, service design, AI-enabled experiences, and responsible design practices.

Essentialduties andresponsibilities

Strategy &portfolioleadership

• Own and drive the design direction across multiple products within the Dutch Tax & Accounting portfoli

• Align user insights, BU priorities, AI/technology capabilities, and regulatory constraints into cohesive experience strategies

• Contribute to Business Unit visioning and annual planning cycles

• IdentifyUX capacity gaps and proactively escalate needs during roadmap and budget discussions

• Partner withstakeholders toinform hiring and budget allocation decisions

• Translate strategy into clear UX priorities that support measurable product line impact Userresearchstrategy &execution

• Lead research strategy acrossportfolios.

• Collaborate with the research team onresearch studies for multi-role, multi-regulatory environments (e.g., accountants, SMEs, advisors)

• Collaborate on AI (research) initiatives to inform intelligent and agentic user experiences

• Engage senior stakeholders across Product, Engineering and Design to define research directionin collaboration with the researcher.

• Apply service design methods such as ecosystem mappingand end-to-end journey modeling

• Define and evolve maturity models for user understanding across personas and segments

• Merge behavioral analyticsandqualitative researchinto actionable insights

• Identifycross-product patterns in Job Maps and workflow behaviors Designleadership &delivery

• Provide daily direction,coachingand feedback to 4-5 designers

• Ensure consistent application and evolution of the Wolters Kluwer Product Design System

• Plan andfacilitateDesign Thinking workshops,brainstormsessions, and strategic alignment workshops

• Act as primary liaison between UX, Product Management and Engineering

• Maintainhigh standardsof accessibility (WCAG),usabilityand technical feasibility

• Guide the integration of AI-powered experiences, prompt design, LLM orchestration and responsible AI principles

• Define UX and AI evaluation metrics to measure impact

• 10+ years of experience in UX/Product Design, preferably in complex B2B software environments

• Proven experience leading design across multiple products or a product line

• Experience managing designers (direct reportsrequired)

• Deep understanding of Lean Product and Lean UX principles

• Experience working in cross-functional teams

• Ability tooperatewith limited guidance and make independent strategic decisions Experience in Tax & Accounting or other regulated industries is highly desirable. Technical Skills

• Experience with design systems and scalable UX patterns

• Strong knowledge of WCAG standards and accessibility compliance

• Experience synthesizing qualitative research and quantitative analytics

• Familiarity with AI-enabled interfaces, prompting strategies and evaluation frameworks

• Advancedproficiencyin Figma

• Understanding of HTML5/CSS3 fundamentals

• Experience working in Agile software development environments

• Clear articulation of your leadership role, teamcollaborationand measurable impact You should be prepared to present case studies to senior stakeholders. Our Interview Practices