2nd Line Support Engineer

• Provide 2nd line support across hardware, software, and networking issues
• Manage support tickets from diagnosis through to resolution
• Guide users through technical solutions
• Work within agreed service level agreements
• Assist with hardware and software installations
• Deliver one-to-one user support or training where required

Technologies:

• Hardware
• Support
• Microsoft 365
• Mobile
• Windows
• Office 365
• Active Directory
• Azure
• Cloud
• Hyper-V
• TCP/IP
• VMware, We are a growing technical team supporting a key client site in Milton Ernest, Bedford. This is a fully onsite role, dedicated to a single customer, where you will provide hands-on technical support across hardware, software, and networking environments. We offer a supportive and professional environment, opportunities for professional development, hands-on experience with modern technologies, and the chance to gain industry-recognised certifications. The salary for this full-time onsite position is between £30,000 and £36,000 per annum.

• Proven experience in a 2nd line support role
• Comfortable working directly with end users in a customer-facing environment
• Strong experience supporting Microsoft technologies, including Windows Server, Exchange, and Microsoft 365
• Experience supporting PCs, servers, and mobile devices
• Full driving licence required, as occasional travel between sites may be necessary