Application Support Engineer
Spectrum IT Recruitment
Chilworth Civil Parish, United Kingdom
2 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Compensation
£ 38KJob location
Chilworth Civil Parish, United Kingdom
Tech stack
HTML
JavaScript
API
Agile Methodologies
XMLSpy
Azure
C Sharp (Programming Language)
Cloud Computing
Software Debugging
DevOps
IIS
JSON
Microsoft Visual Studio
Microsoft SQL Server
Standard Sql
Software Engineering
SQL Databases
Postman
GIT
Job description
- Providing technical support and resolving application issues within agreed SLAs
- Troubleshooting and managing client tickets from start to resolution
- Working closely with stakeholders, analysts, and developers
- Communicating clearly with clients and delivering excellent customer service
- Gathering requirements for system changes (RFCs) and supporting their delivery
- Testing, documenting, and supporting application updates
- Assisting with debugging and implementing improvements (training provided)
- Contributing to team development and continuous improvement initiatives
Technologies:
- Azure
- C#
- DevOps
- Git
- Support
- JSON
- JavaScript
- Postman
- SQL
- Visual Studio
- Cloud
Requirements
- Experience in application/software support
- Strong problem-solving and analytical skills
- Excellent communication (technical * non-technical)
- High attention to detail and organization
- Self-motivated with a willingness to learn
- Knowledge of Agile, DevOps, and software lifecycle (Highly Desirable)
- Understanding of APIs (Highly Desirable)
- Experience with tools like Postman or XMLSpy (Highly Desirable)
- Exposure to C#, SQL, JSON, JavaScript, HTML, IIS, SQL Server (Highly Desirable)
- Familiarity with Visual Studio, Azure DevOps, Git (Highly Desirable)