IT Support Engineer

• We are the first point of contact for customer issues.
• We provide technical support across desktop, server, networking, virtualisation, cloud, and security environments.
• We take ownership of tickets from start to finish.
• We work to SLAs and ensure accurate documentation.
• We liaise with third parties where required.
• We deliver a high-quality, customer-focused support experience.

Technologies:

• Azure
• Cloud
• Hyper-V
• Support
• Microsoft 365
• Security
• VMware
• Windows
• Office 365

• We have at least 1 year of experience in a helpdesk or service desk environment.
• We have strong technical support skills across Windows desktop, Windows Server, and Microsoft 365.
• We have experience with virtualisation technologies such as VMware, Hyper-V, or Azure.
• We have knowledge of networking, firewalls, VPNs, WAN, and Wi-Fi troubleshooting.
• We are familiar with monitoring tools such as PRTG, Auvik, or similar platforms.
• We are customer-focused with strong communication and documentation skills.
• We can manage multiple priorities while meeting SLAs.

We are a leading technology and communications provider delivering managed IT, cloud, connectivity, cybersecurity, and support services to a broad client base. This is a Support Engineer role based in Sevenoaks with a hybrid working model of 4 days in the office and 1 day remote. We offer up to £28,500 plus benefits, including 25+ days holiday plus bank holidays, healthcare benefits, training and career development, performance-related incentives, and a supportive, team-focused environment. This is an opportunity to develop your technical skills in a fast-paced managed services setting while delivering outstanding customer support.