Level 2 NOC Systems Administrator - Windows Focus

• Windows Systems Administration - Administers Windows development, test, and production servers including reloading, re-imaging, patching, GPO configuration, and OS hardening.
• Advanced Troubleshooting - Diagnoses and resolves complex Windows OS, Active Directory, and server connectivity issues.
• Monitoring & Proactive Response - Performs daily monitoring of Windows systems, services, and performance; initiates proactive remediation.
• Software Management - Installs, removes, and upgrades Windows-based software packages and agents.
• Incident Remediation - Owns Level 2 Windows-related tickets through resolution, including root cause analysis.
• Operational Reporting - Provides system evaluation reports and contributes to operational recommendations for Windows environments.
• Documentation & Compliance - Updates system records, ensures licensing compliance, and maintains accurate configuration data for Windows assets.
• Knowledge Transfer - Creates runbooks and how-to guides; trains Level 1 analysts on Windows procedures.

• BA/BS degree and 2-4 years of relevant experience OR equivalent combination.
• Strong experience with Windows troubleshooting and server administration.
• Ability to support 24O7 operations and rotating shifts.
• U.S. Citizenship and U.S. residency required.
• May also hold Linux credentials if permitted.

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.