Ecommerce Growth Specialist
Role details
Job location
Tech stack
Job description
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
This role addresses the challenge of maximizing customer lifetime value within a complex digital ecosystem by transforming the "My Account" experience into a primary revenue driver. The specialist solves the problem of static customer journeys by implementing data-driven, personalized monetization strategies that bridge the gap between technical operations and strategic business goals. By orchestrating cross-functional efforts across product and design teams, this individual ensures that every digital interaction actively contributes to increased ARPU and device upgrade rates.
What Success Looks Like
- Actionable monetization initiatives that directly increase digital sales and maximize ARPU across app and web platforms
- Targeted customer segments that deliver personalized, high-conversion offers to logged-in users
- Optimized user experiences achieved through seamless partnership with Ecommerce Operations and AEM authors to translate metrics into content enhancements
- Data-driven recommendations for sustainable growth derived from rigorous tracking of monetization KPIs and performance analytics
- Improved feature adoption and customer loyalty resulting from strategic enhancements to the My Account customer journey
- Advanced AI application to automate segment identification and predict customer response patterns for promotional campaigns
Requirements
- Critical experience leading growth initiatives within digital sales, e-commerce operations, or CRM environments
- Proficiency in data interpretation and business intelligence using tools such as Adobe Analytics, Tableau, and Google applications
- Collaborative expertise to advocate for monetization needs and influence outcomes across Product, Design, and Pricing teams
- AI Literacy and the ability to leverage generative AI tools to streamline content ideation and strategic planning
- Results-oriented adaptability to thrive and maintain momentum within a fast-paced, evolving digital landscape
- Professional communication skills required to present complex monetization tactics to diverse cross-functional stakeholders
Additional Qualifications
- Master of Business Administration (MBA)
- Previous experience or deep familiarity with the Telecommunications or Wireless industry
Minimum Requirements
- Minimum Education: Bachelor's Degree in Business Administration, Marketing, or a related field
- Minimum Experience: 3 years of experience in digital sales, e-commerce operations, or CRM
- Required Technical Skills:
- Adobe Experience Manager (AEM)
- Adobe Target
- Adobe Analytics or Google Analytics
Benefits & conditions
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.