AIOps (Artificial Intelligence For IT Operations
Role details
Job location
Tech stack
Job description
IPv4 NoSQL Linux CI/CD DevOps TCP/IP Ansible Hyper-V Planning PowerMax Geography Scripting Timelines Energetic, Database Management Incident Management Computing Platforms ITIL Certifications Software Development Microsoft SharePoint Cloud Infrastructure Technical Management Performance Analysis Cultural Sensitivity IT Service Management Business Requirements System Administration Emerging Technologies Solution Architecture Application Packaging Full Stack Development Stakeholder Management Digital Transformation Industrial Engineering Network Virtualization Hybrid Cloud Computing IT Architecture Design Technical Requirements Continuous Development Artificial Intelligence Effective Communication Regulatory Requirements Relationship Management Enterprise Architecture Infrastructure Security Business Transformation Software Design Patterns Architectural Leadership Red Hat Enterprise Linux Bash (Scripting Language) Public Key Infrastructure Infrastructure Automation Automation Systems Design SQL (Programming Language) Office 365 Exchange Online Backup and Recovery System Infrastructure Architecture Software As A Service (SaaS) Git (Version Control System) Platform As A Service (PaaS) Infrastructure as Code (IaC) Python (Programming Language) MIMIX Availability (Software) Influencing Without Authority Security Requirements Analysis Continuous Improvement Process Management Information Systems Identity And Access Management Transport Layer Security (TLS) Enterprise Application Software Extensible Markup Language (XML) Troubleshooting (Problem Solving) Enterprise Architecture Framework Infrastructure As A Service (IaaS) Enterprise Application Integration Sarbanes-Oxley Act (SOX) Compliance Simple Network Management Protocols Cisco Certified Internetwork Expert Chef (Configuration Management Tool) Cisco Certified Network Professional Puppet (Configuration Management Tool) General Data Protection Regulation (GDPR) Dynamic Host Configuration Protocol (DHCP) Project Management Professional Certification Information Technology Infrastructure Library The Open Group Architecture Framework (TOGAF) AIOps (Artificial Intelligence For IT Operations) Microsoft Intune (Mobile Device Management Software) Health Insurance Portability And Accountability Act (HIPAA) Compliance, Sr. Technical Solution Architect, Infrastructure Services is a hand-on Sr. level visionary role responsible for designing and driving the implementation of end-to-end IT solutions that align with global business strategies. This individual will lead technical architecture across business units, collaborate with cross-functional teams, and ensure that solutions are scalable, secure, and sustainable. The role requires deep knowledge of enterprise architecture frameworks, cloud platforms, data integration, security, and a strong ability to align technical decisions with business outcomes.
Sr. Technical Solution Architect, Infrastructure Services interact and collaborate closely with application integration, application workstreams, information security and other technical infrastructure teams providing deep and broad hybrid-cloud infrastructure technical expertise to guide project IT solution development, planning, prioritization, troubleshooting and resolution of complex technical infrastructure related business challenges and issues. This role will also help identify, define and propose future strategies, establish and document standards, processes, operational procedures, as well as automation of those processes and procedures that foster continuous advancement of the overall hybrid-cloud infrastructure global landscape.
As a Sr. Global Infrastructure Solution Architect, you will play a pivotal role in defining, designing, and driving the strategic direction of global IT infrastructure. You will be responsible for creating scalable, secure, and cost-effective solutions that support the company's digital transformation goals and enable business agility. You will lead large-scale infrastructure projects, collaborate with cross-functional teams, and act as the primary point of contact for all technical aspects of infrastructure design and implementation.
Assist with effective decision making within the functional team, including communication of decisions to appropriate infrastructure and application teams, IT leadership, stakeholders, partners and maintaining vendor relationships.
Solution Design & Architecture:
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Define and govern global IT infrastructure strategy, target architecture, and roadmaps aligned with business goals and IT strategy.
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Lead the design and oversee implementation of complex, global infrastructure solutions across on-premises, multi-cloud, and hybrid infrastructure environments (data centers, cloud platforms, networks, compute, storage, container, edge) aligned with enterprise architecture standards, business goals, and compliance requirements.
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Develop comprehensive architecture blueprints, ensuring alignment with business goals, security policies, and performance requirements.
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Translate business and technical requirements into robust architecture blueprints and implementation roadmaps.
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Ensure architectural integrity and consistency across systems, platforms, and geographies.
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Define and optimize infrastructure architecture to maximize scalability, performance, and cost-efficiency
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Support large-scale transformation projects such as merger & acquisition integration, cloud migration, network modernization, and data center consolidation.
Global Standards, Governance, Security, and Compliance:
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Define and maintain global architecture frameworks, reference architectures, and design patterns.
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Ensure compliance with enterprise policies, privacy, regulatory standards, and security requirements.
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Support global IT initiatives by ensuring architectural consistency and reuse of existing solutions.
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Develop and enforce architecture principles, standards, policies, and procedures.
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Design infrastructure solutions with a focus on security, ensuring compliance with internal and external regulatory requirements (e.g., GDPR, SOC2, SOX, PCI, HIPAA as applicable).
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Collaborate with Security, Compliance, and Privacy teams to implement best practices in security controls, identity and access management, encryption, data protection, disaster recovery, and business continuity.
Technical Architecture Leadership and Project Delivery:
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Act as a technical leader, providing expertise on complex technical issues and guiding the architecture team through design, implementation, and troubleshooting.
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Mentor junior architects and engineers, providing thought leadership, technical guidance and promoting a culture of continuous learning and improvement.
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Develop end-to-end solutions for infrastructure technology across data centers, cloud platforms (AWS, Azure, GCP), and hybrid environments.
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Serve as a subject matter expert in multiple domains (e.g., cloud, infrastructure, data, integration, security).
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Collaborate with enterprise architects, application architects, network architects, and security teams to ensure cohesive design across domains.
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Evaluate and recommend new technologies, tools, and platforms that support business innovation.
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Lead architectural reviews and technical governance forums
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Oversee the delivery of global infrastructure projects, ensuring they are completed on time, within budget, and meet performance criteria
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Work closely with project managers to align technical deliverables with project timelines and business requirements.
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Support large-scale transformation programs and high-impact IT initiatives
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Manage architectural risks and provide technical oversight throughout the solution lifecycle
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Willingness to Travel and work across time zones as required to support delivery.
Strategic Planning, Innovation, and Continuous Improvement:
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Drive innovation in infrastructure technologies and practices, recommending future-state solutions aligned with industry trends.
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Provide thought leadership for evolving infrastructure, ensuring alignment with IT and business objectives.
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Partner with expert leadership to define long-term infrastructure strategies and roadmaps.
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Evaluate emerging technologies and trends for their applicability to the business.
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Drive proof-of-concept initiatives and pilot projects for global innovation.
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Identify opportunities for process and technology improvements.
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Stay current on industry trends, emerging technologies, and best practices
Internal Stakeholder and Vendor Management:
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Engage with business leaders, IT executives, product owners, developers, security, network, and functional infrastructure teams to understand requirements and translate them into architectural designs.
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Act as a liaison between technical teams and business units, facilitating effective communication and delivery.
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Serve as the technical advisor for infrastructure decisions at the global level.
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Present architectural proposals and recommendations to technical solution architecture review board (TSARB) and executive leadership
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Manage relationships with external vendors and service providers, ensuring that solutions meet required performance and cost expectations.
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Evaluate new technologies and solutions from third-party vendors for integration into the global infrastructure., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Infrastructure Architect TEKsystems Greensboro, NC*Remote IPv6 IPv4 NoSQL Linux CI/CD DevOps TCP/IP Ansible Hyper-V Planning PowerMax Geography Scripting Timelines Energetic, Database Management Incident Management Computing Platforms ITIL Certifications Software Development Microsoft SharePoint Cloud Infrastructure Technical Management Performance Analysis Cultural Sensitivity IT Service Management Business Requirements System Administration Emerging Technologies Solution Architecture Application Packaging Full Stack Development Stakeholder Management Digital Transformation Industrial Engineering Network Virtualization Hybrid Cloud Computing IT Architecture Design Technical Requirements Continuous Development Artificial Intelligence Effective Communication Regulatory Requirements Relationship Management Enterprise Architecture Infrastructure Security Business Transformation Software Design Patterns Architectural Leadership Red Hat Enterprise Linux Bash (Scripting Language) Public Key Infrastructure Infrastructure Automation Automation Systems Design SQL (Programming Language) Office 365 Exchange Online Backup and Recovery System Infrastructure Architecture Software As A Service (SaaS) Git (Version Control System) Platform As A Service (PaaS) Infrastructure as Code (IaC) Python (Programming Language) MIMIX Availability (Software) Influencing Without Authority Security Requirements Analysis Continuous Improvement Process Management Information Systems Identity And Access Management Transport Layer Security (TLS) Enterprise Application Software Extensible Markup Language (XML) Troubleshooting (Problem Solving) Enterprise Architecture Framework Infrastructure As A Service (IaaS) Enterprise Application Integration Sarbanes-Oxley Act (SOX) Compliance Simple Network Management Protocols Cisco Certified Internetwork Expert Chef (Configuration Management Tool) Cisco Certified Network Professional Puppet (Configuration Management Tool) General Data Protection Regulation (GDPR) Dynamic Host Configuration Protocol (DHCP) Project Management Professional Certification Information Technology Infrastructure Library The Open Group Architecture Framework (TOGAF) AIOps (Artificial Intelligence For IT Operations) Microsoft Intune (Mobile Device Management Software) Health Insurance Portability And Accountability Act (HIPAA) Compliance +0
Requirements
Visionary CommVault Dynatrace ArchiMate Operations Leadership Management Automation Governance Enthusiasm Innovation Kubernetes OSI Models ServiceNow Compassion Encryption SUSE Linux Scalability Tactfulness Proactivity Multi-Cloud Nutanix AHV Disk Arrays Data Centers Azure DevOps Communication Presentations Apache Tomcat Ansible Tower Prioritization Virtualization Business Acumen Windows Servers Microsoft Azure Problem Solving Decision Making Network Routing Cloud Migration Master Planning Computer Science Microsoft Access Active Directory SAP Applications Data Integration Virtual Machines Network Security Virtual Desktops Landscape Design Technical Issues Project Delivery Security Controls Operating Systems Vendor Management Security Policies Microsoft Windows IT Infrastructure Disaster Recovery Zachman Framework Project Management Windows PowerShell Business Valuation Thought Leadership Strategic Thinking Service Management Service Innovation Business Strategies Root Cause Analysis Business Objectives, * Bachelor's or Master's degree in computer science, Computer Science/Software Development/Engineering, Infrastructure Technology Automation/Engineering, Industrial Engineering, Management Information Systems, or related fields, or a 15+ years combination of equivalent education and relevant experience
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TOGAF, Zachman, ArchiMate, or other EA Framework Certification; additional certifications such as AWS/Azure/GCP, CCIE/CCNP, ITIL, and PMP are a plus.
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Certifications in various Datacenter Technologies (e.g., Enterprise applications, Datacenter Virtualization, SAN storage, Data protection, Infrastructure Security, Various Operating Systems & database platforms, etc.)
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ITIL Certification and experience preferred
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Overall Enterprise IT Engineering Experience:
o 15+ years of progressive experience in the Enterprise IT industry, including global IT architecture, design, engineering, implementation, operations, migrations, and transformations. Extensive resume in IT platform architecture, administration, service management, and governance.
- 15+ Years' Hybrid-Cloud Datacenter Technical Expertise:
o Hybrid-cloud technologies: Experience with supporting and maintaining a global hybrid datacenter with Microsoft Azure cloud infrastructure and core services technologies such as Active Directory, Entra ID, Privilege Access Management (PAM)\HSM\Kev Vault, DNS\DHCP\Internal PKI and Cloud PKI\Certificates Authority\Public & Private Domain Services\File & Print, etc.
o Microsoft Windows Hybrid Domain Infrastructure Environment: Experience with Server 2012, 2016, 2019, 2022, Office 365, Exchange online, SharePoint, and other Microsoft technologies.
o Major Linux Operating Systems: Experience with SUSE and RHEL Linux operating systems in an on-premises and hyper-scale cloud datacenters. SUSE & RHEL supporting SAP S4 HANA preferred
o Hyper-Converged Infrastructure and datacenter virtualization: Experience with Nutanix AHV, Hyper-V cluster, Azure Stack, and Containers\Kubernetes technologies such as Enterprise OpenShift.
o Advance level knowledge of networking, OSI model, TCP/IP, routers, load balancers and XML gateway devices, including IPv4, IPv6, SFTP, SSH, PKI, TCP/IP, DNS, SNMP, SSL, TLS, HTTPS, etc.
o Enterprise hybrid-cloud Backup/Recovery & Disaster Recovery Strategy: Experience in enterprise backup and disaster recovery (DR)\BCP strategy, backup/recovery processes, and maintaining system availability leveraging technology such as Commvault, Native HA technology, SQL log backup, Azure Site Recovery (ASR), MIMIX, Cisco MDS SAN and Dell/EMC PowerMax SAN Storage array.
- 15+ Years' Cloud & Integration Knowledge:
o SaaS Products & Integrations: Experience with SaaS products and integrations, particularly with hybrid-cloud datacenter technologies, SUSE\RHEL, and Microsoft Azure solutions.
o Hybrid Cloud Environments: Experience working with Azure and managing cloud-based systems, including integration with on-premises, Infrastructure as a Service (IaaS), and Platform as a Service (PaaS) system.
o Modern Virtual Desktop/Application Delivery: Enterprise Modern End User Computing platform technologies for virtual desktop/applications, & application packaging/delivery such as Intune, Azure Virtual Desktop (AVD).
- 15+ Years' System Administration, Monitoring, and Maintenance:
o Operating System and Database Management: Experience with both SUSE\RHEL Linux and Windows operating systems. Expertise in Enterprise Systems\DB backup, restore, and recovery, server monitoring, performance optimization, and troubleshooting issues from the OS level.
o Microsoft & Linux Platforms: Deep knowledge of Microsoft & Linux core technology, architecture, landscape design, installation, upgrades, and performance tuning.
o ITSM & AIOPS: Experience with using both ITSM & AIOPS platform tools such as Freshservices, Amelia AIOPS, Big Panda, ServiceNow, etc.
- 15+ Years' Performance Optimization & Troubleshooting:
o Incident Management: Experience with leading troubleshooting issues, including monitoring work processes, analyzing logs, and applying solutions based on core technology systems updates and release lifecycles.
o Systems & DB Performance Analysis: Expertise in using monitoring tools such as Dynatrace & SQL traces for performance optimization and impact analysis.
o Root Cause Analysis (RCA): Ability to perform in-depth analysis and identify the root causes of performance issues or incidents.
- 8+ Years' IT DevOps, CI\CD, and Automation:
o Scripting & Code Development Languages: Experience with scripting and automating Infrastructure and cloud platforms using scripting languages, tools and management of script libraries such as Azure PowerShell, PowerShell, Azure ARM, Python, Bash, Ansible Tower, Broadcom (CA) Automic, etc.
o Infrastructure as Code Automation: Experience with infrastructure orchestration and automation (Infrastructure-as-Code, Configuration-as-Code) for provisioning and management of on-premises infrastructure, Azure hosted Infrastructure-as-a-Service, Platform-as-a-Service, and Software as a Service capabilities including core infrastructure, physical & virtual machines, physical & virtual network/network security, load balancers, and infrastructure applications/platforms (e.g., SQL, NoSQL, IIS, Tomcat, Apache, etc..) and database services.
o IT DevOps: Experience with IT DevOps framework, CI/CD platforms and tools such as Azure DevOps, Pipeline, Git, Puppet, Chef, or Ansible Tower
Strong Strategic Thinking & Business Acumen: Excellent stakeholder management, influencing without authority, and executive communication skills
Strong Communication, Collaboration, and Presentation Skills: Builds positive relationships and uses tact in sensitive situations. Listens well to various points of view and relates well to others at all levels. Understands the importance of relationships to ensure team success. Demonstrate compassion and understanding and open to other viewpoints with cross-culture sensitivity in the interest of achieving best possible outcomes
Action Orientation: Self-Driven, takes initiative and action with a drive to achieve and be successful with little supervision. Seeking out challenging situations. Encourages others with positive and energetic support and enthusiasm. Ability to prioritize time and tasks with little direction to complete work on schedule. Organized and efficient with ability to bring order to complex and competing demands.
Innovation: Demonstrates an analytical and creative approach to problem solving. Understands, adapts, and implements new approaches effectively and efficiently that resolve current and future challenges while providing unique solutions for the business. Ability to articulate new approaches such that others in the organization across different levels (from technical, Management, to business) can understand the value and solution.
Skills
Infrastructure, Data center, Azure
Benefits & conditions
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type