Dynatrace Production Support Engineers

Provide L2/L3 production support for enterprise applications and services Monitor application performance and availability using Dynatrace Perform root cause analysis (RCA) and resolve production incidents in a timely manner Analyze logs, traces, and metrics to proactively identify performance issues Collaborate with development, infrastructure, and operations teams for issue resolution Configure and maintain Dynatrace dashboards, alerts, and monitoring rules Participate in incident management, problem management, and change management processes Support 24x7 production environment (on-call rotation as required) Drive continuous improvement through automation and proactive monitoring strategies

We are seeking experienced Dynatrace Production Support Engineers to support mission-critical applications in a high-performance enterprise environment. The ideal candidate will have strong expertise in application monitoring, troubleshooting, and production support, with hands-on experience using Dynatrace to ensure system reliability and performance., 5+ years of experience in production support / application support Strong hands-on experience with Dynatrace (APM, dashboards, alerting, analysis) Experience in incident management tools (ServiceNow or similar) Solid understanding of application architecture, microservices, and distributed systems Working knowledge of UNIX/Linux commands and scripting basics Experience with log analysis tools (e.g., Splunk, ELK) Strong troubleshooting and analytical skills Ability to work in a fast-paced, high-availability environment Preferred Qualifications Experience in banking or financial services domain Familiarity with cloud environments (AWS, Azure, or GCP) Knowledge of CI/CD pipelines and DevOps practices Exposure to other monitoring tools is a plus