Client/Desktop/Instructional Support (INFO SYS ANL 2)

Under the supervision of the IT Manager and the lead of the Phoenix Systems Support (PSS) Team, provide a variety of computing technical support and services to Phoenix staff, faculty, and affiliates of the Entomology & Nematology, Plant Pathology departments, and Programs within. The incumbent is expected to acquire the skills and knowledge to perform more advanced work following an agreed upon time in position, through defined on-the-job training and development planning. Implement and maintain security configurations to support Campus Cybersecurity guidelines. Maintain incident and service request management documentation., * 50% - Client & Systems Support

• 25% - Instructional Technology Technician and Multimedia Database Curator
• 20% - Special Projects and Backup Assignments
• 5% - Bioinformatics Research and UNIX/LINUX Systems Support

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training
• Minimum of 3 years of professional IT support providing great Customer Service in a high-tempo busy environment with frequent interruptions. Work experience to include independently diagnosing and resolving complex issues involving various hardware, networks (various VLANs/Firewalls), Microsoft Active Directory, software conflicts, failures, errors, and incompatibilities in a timely manner with non-warrantied computing hardware.
• Experience learning and applying various technological solutions without formal training, standard operating procedures, documentation or paid enterprise solutions.
• Experience demonstrating high level of organization, consistent, accurate and prompt time management, ability to prioritize various concurrent projects while being highly productive. Experience working and completing tasks across multiple physical locations on a daily basis.
• Experience with consistent high-performing on-site work, installing, configuring, securing, troubleshooting and managing various server equipment, client hardware, services and applications across Windows, Linux, Mac platforms in a heterogeneous networked and physical environment to include outdoor field installation.
• Experience with consistent high-level proficient work as a technical subject matter expertise, providing management with viable solutions and successfully executing them independently and with a team. Experience consistently maintaining complete and accurate system hardware, software licensing, network and work records.
• Ability to demonstrate consistent, professional, high-quality performance and attention to detail., * Consistent professional IT work experience.
• Demonstrated knowledge and effective application of Departmental, UC, Federal and State communication, IT security policies and procedures.
• Proficient with Bigfix, Infoblox, Microsoft Active Directory, HyperV, Powershell, SCCM, WSUS.
• Proficient with Cloud/Hybrid Cloud hosting technologies like: Office365, Box.com, Azure, AWS, Dropbox, various Google Apps, Aggie Video.
• Proficient with a variety of Content Management Systems (CMS) such as: Concrete5, WordPress, UC Davis SiteFarm, UC Davis Canvas, Kaltura, UC ANR Sitebuider, Plone, and Drupal., * Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

vision insurance, parental leave, paid time off, paid holidays, sick time, long term disability, tuition reimbursement, Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Never 0 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Never 0 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

The Phoenix Cluster is a large administrative cluster providing administrative and technical support for teaching, research and outreach to the faculty, staff, and students of Plant Pathology and Entomology & Nematology within the College of Agricultural and Environmental Sciences. The cluster supports 34 faculty, 97 academic titles, 247 staff, and approximately 845 combined undergraduate and graduate students annually., UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Work in various biological and chemical work areas (daily) requiring lab safety training and Personal Protective Equipment. Work at multiple primary office locations and dynamic work schedules as business needs require. To include changing primary workstations several times a day. Travel to satellite buildings on and off campus for supported IT Service on a daily basis. Occasional travel for training activities. Ability to adjust work schedule as needed to ensure work tasks are completed. Be able to work on-campus work-site at least 100% of the total work hours required even during reduced operations, pandemic or natural disaster as an identified essential employee. Work occasional evenings and weekends for system deployment and maintenance activities, and project priorities. Special Requirements - Please contact your recruiter with questions regarding which activities apply by position * This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks