Information Technology Service Desk

CDH Professionals

Brussels, Belgium

yesterday

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

Dutch, English, French

Experience level

Intermediate

Brussels, Belgium

Microsoft Windows

Microsoft Active Directory

Microsoft Online Services

VoIP

Azure

Internet Protocol Telephony

Information Technology

Act as the main IT contact for employees, providing day-to-day support for workplace technology including laptops, mobile devices, and meeting room equipment.
Deliver a combination of practical technical assistance and user-focused support, including face-to-face troubleshooting when required.
Work within a modern digital workplace environment using tools such as Microsoft 365, VoIP platforms, and related technologies while continuously expanding technical capabilities.
Help maintain stable and efficient IT services by managing incidents and service requests effectively, ensuring timely prioritization and resolution.
Support knowledge sharing initiatives by maintaining clear documentation and contributing to internal knowledge resources.
Collaborate with internal IT functions and external service providers to gain broader operational exposure and ensure smooth service delivery.
Encourage user adoption and understanding of IT solutions through guidance, informal coaching, and a supportive communication style.
Identify opportunities to improve workflows, introduce automation where practical, and enhance the overall employee experience.

eBachelor's degree in Information Technology or a related discipline, or equivalent practical experience
.Around 3-4 years of experience in IT Support, Service Desk, or End-User Support environments
.Solid understanding of Microsoft Windows environments and Microsoft 365 administration (including areas such as shared mailboxes)
.Familiarity with mobile device support across iOS and Android platforms
.Knowledge of Active Directory, Microsoft Entra, ITIL practices, and Exchange Online is advantageous. Experience with VoIP systems and meeting room technologies would be considered an added benefit
.Strong communication skills in Dutch, with working proficiency in French and English preferred
.Customer-focused mindset with a commitment to delivering a positive user experience
.Confident interacting directly with end users and capable of explaining technical concepts in accessible language
.Curious, adaptable, and interested in developing a broader understanding of IT service operations
.Collaborative team member who values a supportive and people-oriented work environmentf