Salesforce Project Manager - Tarragona

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation.Main DutiesProvide support in the pre-sales tasks of assigned accounts: solution design, estimation, planning, and assumptions.Share with the project team the client's vision, objectives, and expectations.Assign and supervise team tasks, managing assignments, vacations, and absences during the project.Manage project progress to ensure deadlines, scope, and budget are met.Facilitate change requests to ensure all parties are informed of schedule and budget impacts.Provide visibility of project progress to the client and Customer Success Manager (CSM).Lead follow-up meetings and steering committees.Alert operations management of potential deviations.Establish communication and risk mitigation plans.Monitor all incoming and outgoing project documentation.Ensure project deliverables adhere to quality standards.Lead project demos for the client.Lead the resolution of issues arising from project implementation.Lead the relationship and pursue customer satisfaction regarding the project.Ensure project objectives are met.Evaluate the project afterward and identify successful and unsuccessful project elements.Responsible for sending customer satisfaction surveys regarding the project.Identify potential Up & Cross-Selling opportunities for the account.Lead team retrospectives and identify potential internal improvements.Participate in the development, training, and supervision of the assigned team, providing guidance to improve their skills.Experience+5 years of experience in PM roles.+3 years participating in end-to-end CRM implementation processes.Experience working with agile methodologies (SCRUM, Jira, etc.).Medium-high level of English.BenefitsPermanent contract.Flexible schedule.Balance professional and personal life.Certifications plan.Improve skills and get official certificates from main partners.Home Office.Decide and get support.Flexible retribution (public transport ticket, restaurant ticket, etc.).Health insurance.OMEGA in action.Commitment to a better society.Professional development: Evolve, grow, and go where you want to go.Omega CRM, a Merkle Company, is a general digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation.#J-*****-Ljbffr

+5 years of experience in PM roles. +3 years participating in end-to-end CRM implementation processes. Experience working with agile methodologies (SCRUM, Jira, etc.). Medium-high level of English.

Permanent contract. Flexible schedule. Balance professional and personal life. Certifications plan. Improve skills and get official certificates from main partners. Home Office. Decide and get support. Flexible retribution (public transport ticket, restaurant ticket, etc.). Health insurance. OMEGA in action. Commitment to a better society. Professional development: Evolve, grow, and go where you want to go.

Omega CRM, a Merkle Company, is a general digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. #J-*****-Ljbffr