Experience Designer Ux (All Genders)

We're looking for a UX Designer who asks 'why' before 'how' - someone who grounds design decisions in real user needs, collaborates openly across disciplines, and can translate complexity into clear, intuitive experiences.About the roleAs a mid-level UX Designer, you'll own end-to-end design for key product areas - from early discovery through to delivery and iteration. You'll work closely with product managers, engineers, data analysts, and fellow designers to shape experiences that are both user-centred and commercially grounded. This isn't a role for pushing pixels in isolation - you'll be expected to bring insight, curiosity, and craft in equal measure.What you'll doLead UX work across the full design cycle - discovery, definition, design, and validation - for one or more product areasPlan and conduct user research (interviews, usability tests, contextual inquiry) and translate findings into actionable insightsApply Jobs-to-be-Done (JTBD) thinking to uncover what users are really trying to achieve - beyond stated feature requestsProduce wireframes, flows, prototypes, and high-fidelity mockups using Figma (or equivalent)Collaborate actively in sprint ceremonies and product planning - contributing to decisions, not just executing themChampion the user's perspective in stakeholder conversations, backing design decisions with evidenceContribute to and maintain design system components to ensure consistency at scaleStay current with AI-assisted design tools and bring forward ideas on how they can improve team efficiencyQualifications3-5 years of UX design experience in a digital product environment (agency or in-house)A strong portfolio demonstrating end-to-end design work grounded in user research, with clear rationale behind decisionsHands-on experience with qualitative research methods and a comfort with ambiguity in early-stage problem framingFamiliarity with JTBD frameworks or similar approaches to understanding user motivationConfidence communicating and presenting design work to non-designers, including product owners and senior stakeholdersExperience working within agile or iterative delivery environments alongside engineering teamsProficiency in Figma; experience with prototyping tools (Maze, ProtoPie, or similar) is a plusCuriosity about how AI tools (e.g. Figma AI, generative prototyping assistants) are changing design workflowsNice to haveExperience in ecommerce, fintech, or platform products with complex user journeysExposure to quantitative methods - analytics, A/B testing, or survey designExperience contributing to design systems at team or org levelBasic understanding of front-end constraints (HTML/CSS awareness, not coding)What good looks like hereYou ask clarifying questions before jumping to solutionsYou default to involving users early - not just validating decisions lateYou can defend a design decision with evidence and update it gracefully when proven wrongYou're as comfortable in a strategy conversation as you are in FigmaHeadquartered in Munich, with offices across Madrid, Krakow, Wroclaw, London and Vienna, we collaborate because we genuinely love working together - so you'll be at the heart of an incredible, multinational team. We trust each other to get the job done, which means you'll benefit from hybrid working, spending 60% of your time in the office and 40% at home. There's an option to work for 20 days abroad in approved countries too.Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you'll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts.At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all.#J-*****-Ljbffr

3-5 years of UX design experience in a digital product environment (agency or in-house) A strong portfolio demonstrating end-to-end design work grounded in user research, with clear rationale behind decisions Hands-on experience with qualitative research methods and a comfort with ambiguity in early-stage problem framing Familiarity with JTBD frameworks or similar approaches to understanding user motivation Confidence communicating and presenting design work to non-designers, including product owners and senior stakeholders Experience working within agile or iterative delivery environments alongside engineering teams Proficiency in Figma; experience with prototyping tools (Maze, ProtoPie, or similar) is a plus Curiosity about how AI tools (e.g. Figma AI, generative prototyping assistants) are changing design workflows

Add to that development opportunities that help you to shape your own career path, excellent training and support, wellbeing offers, subsidised transport or bike leasing, plus 20% discount across all our products, and you'll begin to get a sense of what sets us apart. Find out more about the specific benefits at your local office in our blog posts. At zooplus, we believe in equal opportunity and support everyone to fulfil their potential. We recognise the power of listening and learning from each other and embrace diversity and inclusion of all. #J-*****-Ljbffr