Technical Customer Success Specialist (Samd)

About usLegit.Health deploys computer vision and artificial intelligence technology to enable lifesaving diagnosis and therapies for visible diseases.Our goal is to enable universal access to high-quality diagnosis and follow-up of pathologies and to offer affordable health assistance to everyone everywhere.We transform how healthcare professionals diagnose and follow up visible diseases with cutting-edge AI, working with top hospitals and public health systems while scaling our CS team to ensure every client succeeds.Job descriptionWe are looking for a Technical Customer Success Specialist who can own accounts end-to-end (from onboarding to expansion) with full technical and commercial confidence.You will not be a coordinator between teams; you will be the expert in the room, the person clients trust to understand their workflows, challenge requests that don't make clinical or technical sense, and drive adoption of Legit.Health solutions with authority.You will work closely with our Sales and Product teams, but you will not depend on them to lead client conversations.Your day-to-day will involve managing complex, high-stakes accounts in healthcare: defending integration decisions, guiding clients through technical setups, and proactively identifying risks before they become incidents.What you need to achieveAccount OwnershipOwn the full lifecycle of assigned accounts: onboarding, adoption, QBRs, and renewal.Lead client meetings independently, including technically complex discussions on integrations, product behavior, and workflow design.Maintain a thorough, documented understanding of each account.Carry a portfolio in the order of 6-8 named accounts at steady state, with the depth and continuity that implies.Technical Client LeadershipLead integration conversations directly with client technical teams.Handle routine technical tasks such as authentication setup, callback URLs, payload mapping, iframe configuration, and REST/JSON troubleshooting; escalated issues are directed to Software Development.Understand and explain how AI model behavior is influenced by image quality, clinical context, and workflow configuration.Identify when a client request is technically infeasible or clinically inadvisable, and push back constructively with a clear rationale and a sound alternative.Onboarding and ImplementationDesign and execute onboarding plans tailored to each client's clinical and technical environment.Customize implementation protocols, validate integration setups, and ensure smooth transitions from sales to active use.Travel as required to support on-site implementations and client relationships.Proactive Risk and Opportunity ManagementIdentify adoption risks, escalation signals, and expansion opportunities before they are raised by the client or internally.Structure your own work, propose solutions, and act on them; detailed step-by-step direction is the exception, not the default.Monitor client satisfaction metrics and act on them proactively.Documentation and Communication DisciplineMaintain complete, up-to-date records: meeting notes, recordings, account status, and action logs, consistently uploaded to shared systems.Be generally reachable during working hours via phone, Slack, or email for internal coordination when needed.Communicate client incidents internally with speed and transparency, even when the incident involves your own error.Feedback Loop and Cross-functional CollaborationChannel structured, actionable client feedback to Product and Sales.Advocate internally for client needs while also protecting the integrity and coherence of the product.Upselling and GrowthIdentify and close upsell and cross-sell opportunities within existing accounts.Contribute to converting pilots into long-term contracts.Must haveExperience: 3-5 years in a Customer Success, Technical Account Management, Project Management, or Implementation role in a B2B SaaS or digital health company (equivalent seniority outside this exact range is considered).Technical depth: Comfortable leading conversations on API integrations, endpoints, and data flows with client technical teams; know when something is routine for you to resolve and when it requires Software Development input.Healthcare domain knowledge: Solid understanding of clinical workflows, medical terminology, and the challenges of deploying software in regulated health environments.Autonomous execution: Manage complex, multi-stakeholder accounts independently; set priorities and deliver without being asked twice.Client confidence: Defend technically or clinically sound decisions against client pressure with clarity and composure.AI literacy with critical judgment: Use AI tools effectively, filter and edit output before it reaches a client or a colleague; do not pass raw model output through.Communication and documentation: Impeccable async communication habits; document, upload, and keep people informed without being chased.Languages: High proficiency in English and Spanish (written and spoken).Analytical skills: Strong ability to track, interpret, and act on client usage data and satisfaction metrics.Strongly preferredPortuguese: professional level or higher.Familiarity with regulated medical-device software environments and post-market obligations.Direct experience in dermatology, oncology, or wound care-clinical areas where we operate.Nice to haveAbility to work autonomously, with discipline and high motivation and energy.Proactive, willing to learn, and able to have an impact and grow in the company.Team player capable of adapting to changes in a fast-paced environment.Experience with CRM systems (HubSpot), project management tools (Jira, Trello, Notion), digital health interoperability standards (HL7, FHIR), and agentic coding (Claude Code or similar).What do we offer?Full-remote position with flexibility in work location.Fast-growing startup environment within an international context; key role in scaling with hospitals, public health systems, and pharmaceutical companies.Opportunities to grow into customer ownership and strategic roles in Customer Success.Flexible compensation: daycare and restaurant benefits.Flexible vacation policy: 23 working days per year + 2 additional days granted by the company (anniversary and December 7th) + 2 days for company closure per labor agreement (December 24th and 31st).Flexible working hours.Permanent contract.Competitive salary according to your experience.LanguagesHigh English and Spanish proficiency (writing and speaking).Portuguese is strongly preferred.French and other languages are a plus.Data PrivacyIn compliance with the provisions of the data protection regulations, we inform you that the personal data you have provided with your resume will be processed in a mixed manner (automated or not) by AI Labs Group, S.L., with NIF B******** and address in Gran Vía, 1, BAT Tower, Bilbao (Bizkaia), ***** (hereinafter, Legit.Health).The purpose of this data processing is the management of Legit.Health's personnel selection processes and is based on your prior consent.Your data will be kept for one year, after which we will proceed to cancel it.You are also informed that no automated decisions will be made.Your data will not be transferred to third parties.At any time you can exercise your rights of access, rectification, deletion, portability, limitation, or opposition, by writing to the email *.We also inform you that you can go to the Control Authority to assert your data protection rights.#J--Ljbffr

Experience: 3-5 years in a Customer Success, Technical Account Management, Project Management, or Implementation role in a B2B SaaS or digital health company (equivalent seniority outside this exact range is considered). Technical depth: Comfortable leading conversations on API integrations, endpoints, and data flows with client technical teams; know when something is routine for you to resolve and when it requires Software Development input. Healthcare domain knowledge: Solid understanding of clinical workflows, medical terminology, and the challenges of deploying software in regulated health environments. Autonomous execution: Manage complex, multi-stakeholder accounts independently; set priorities and deliver without being asked twice. Client confidence: Defend technically or clinically sound decisions against client pressure with clarity and composure. AI literacy with critical judgment: Use AI tools effectively, filter and edit output before it reaches a client or a colleague; do not pass raw model output through. Communication and documentation: Impeccable async communication habits; document, upload, and keep people informed without being chased. Languages: High proficiency in English and Spanish (written and spoken). Analytical skills: Strong ability to track, interpret, and act on client usage data and satisfaction metrics. Strongly preferred Portuguese: professional level or higher. Familiarity with regulated medical-device software environments and post-market obligations. Direct experience in dermatology, oncology, or wound care-clinical areas where we operate. Nice to have Ability to work autonomously, with discipline and high motivation and energy. Proactive, willing to learn, and able to have an impact and grow in the company. Team player capable of adapting to changes in a fast-paced environment. Experience with CRM systems (HubSpot), project management tools (Jira, Trello, Notion), digital health interoperability standards (HL7, FHIR), and agentic coding (Claude Code or similar).

Full-remote position with flexibility in work location. Fast-growing startup environment within an international context; key role in scaling with hospitals, public health systems, and pharmaceutical companies. Opportunities to grow into customer ownership and strategic roles in Customer Success. Flexible compensation: daycare and restaurant benefits. Flexible vacation policy: 23 working days per year + 2 additional days granted by the company (anniversary and December 7th) + 2 days for company closure per labor agreement (December 24th and 31st). Flexible working hours. Permanent contract. Competitive salary according to your experience. Languages High English and Spanish proficiency (writing and speaking). Portuguese is strongly preferred. French and other languages are a plus. Data Privacy In compliance with the provisions of the data protection regulations, we inform you that the personal data you have provided with your resume will be processed in a mixed manner (automated or not) by AI Labs Group, S.L., with NIF B******** and address in Gran Vía, 1, BAT Tower, Bilbao (Bizkaia), ***** (hereinafter, Legit.Health). The purpose of this data processing is the management of Legit.Health's personnel selection processes and is based on your prior consent. Your data will be kept for one year, after which we will proceed to cancel it. You are also informed that no automated decisions will be made. Your data will not be transferred to third parties. At any time you can exercise your rights of access, rectification, deletion, portability, limitation, or opposition, by writing to the email *. We also inform you that you can go to the Control Authority to assert your data protection rights. #J--Ljbffr

Legit.Health deploys computer vision and artificial intelligence technology to enable lifesaving diagnosis and therapies for visible diseases.