It Support Specialist (L2)

With 1,000+ professionals and over a decade of experience, we have built an environment where talent is trusted, supported, and continuously challenged to grow.¿Tiene las cualificaciones y habilidades adecuadas para este trabajo?Descúbralo a continuación y pulse en "solicitar" para ser considerado.People First: trust, respect, and professional development13% turnover rate, well below market averageCutting-edge IT projects with global clients and modern technologiesPersonalized training: up to €****/yearReal flexibility to work in your own wayMonthly follow-up & 360o evaluationPrivate health insurance + flexible compensation + WellhubActive tech communities to learn and shareAnd yes... we also know how to have funAre you a passionate IT Support Specialist (L2)?We have an exciting opportunity to provide IT technical support to end users and ensure the smooth operation of workplace services.The role combines user support, incident management and workstation administration in a corporate environment.ResponsibilitiesManage, track and resolve incidents and service requests through Jira Cloud and Jira Service ManagementProvide onsite and remote support to end usersAdminister and maintain Active Directory and related policiesInstall, configure and deploy workstations and end-user equipmentCreate and maintain technical documentation and knowledge base articlesEnsure proper categorization, prioritization and follow-up of support activitiesKey requirementsVocational Training (IT) or higher education in a related fieldSolid knowledge of Windows environmentsExperience with Active Directory and policy managementKnowledge of TCP/IP networkingAdvanced knowledge of Microsoft OfficeExperience with Jira Cloud and Jira Service ManagementAbility to document solutions and maintain knowledge management xohynlm practicesEnglish level: B2+/C1 (required)Location: Madrid (Calle Santa Engracia)Model: Hybrid (2 days onsite / 3 days remote)If this opportunity sounds interesting, feel free to share your profile - we will be happy to provide more detailsLearn more about CapitoleGlassdoor ReviewsThe employee will adhere to information security policies:-Will have access to confidential information related to Capitole and the project they are working on.-Must comply with the security policies and internal policies of the company and the client.-Must sign an NDA.

Vocational Training (IT) or higher education in a related field Solid knowledge of Windows environments Experience with Active Directory and policy management Knowledge of TCP/IP networking Advanced knowledge of Microsoft Office Experience with Jira Cloud and Jira Service Management Ability to document solutions and maintain knowledge management xohynlm practices English level: B2+/C1 (required) Location: Madrid (Calle Santa Engracia)