Ai & Automation Business Analyst

Omega CRM Consulting is looking for an AI & Automation Business Analyst that would like to collaborate with one of the top global pharmaceutical companies.The AI & Automation Business Analyst supports the identification, qualification, design, and delivery of AI and automation initiatives in Human Pharma Services.The service focuses on business analysis, process improvement, stakeholder alignment, and practical understanding of digital solution s.This service connects business teams, champions, the delivery squad, and IT partners, ensuring that use cases are well-defined, feasible, and ready for implementation.It also strengthens internal ways of working and supports the structured growth of the squad and the AI & Automation Champions Communit y.Business Analysis for AI & Automation Responsibilit ies- Identify and structure AI and automation opportunities with stakeholde rs.- Translate needs into clear requirements, user stories, and process documentati on.- Support qualification and prioritization based on value, feasibility, and scalabili ty.- Clarify ambiguous requests and turn ideas into actionable use cas es.Process Discovery & Optimization Responsibilit ies- Analyse workflows, pain points, and dependenci es.- Define "as-is" and "to-be" processes, ensuring simplification before automati on.- Document business rules, exceptions, and operational impac ts.Internal Ways of Working (Squad, IAS / IAD) Responsibilit ies- Support definition and improvement of delivery processes across the squ ad.- Help structure the flow from intake to delivery and suppo rt.- Clarify roles, responsibilities, and collaboration mode ls.- Ensure consistent tracking, documentation, and visibility of use cas es.Delivery Support & Translation Responsibilit ies- Translate business needs into clear inputs for technical tea ms.- Support backlog management, user story refinement, and testing preparati on.- Align scope, risks, dependencies, and data requiremen ts.- Act as a bridge between business and technical stakeholde rs.Support to Champions Community Responsibilit ies- Help shape ideas into structured, valuable opportuniti es.- Guide feasibility, scalability, and prioritizati on.- Improve communication and alignment between champions and the squ ad.- Support adoption by clarifying scope, value, and rollout nee ds.Documentation, Governance & Adoption Responsibilit ies- Produce structured documentation (requirements, process maps, testing scenario s).- Ensure consistent governance and transparen cy.- Support validation, UAT, and adoption planning (training, communication, readines s).- Reinforce responsible and scalable use of AI and automati on.Required Competen ciesBusiness Analysis & Del ivery- Strong expertise in requirements gathering, process mapping, and stakeholder manag ement.- Ability to move from ambiguous ideas to structured, delivery-ready i nputs.- Experience in digital, AI, automation, or low-code environ ments.- Familiarity with Agile methodologies, backlog management, and tools such as Jira.AI & Automation Underst anding- Knowledge of AI and automation use cases and their applicab ility.- Familiarity with platforms like Power Platform, RPA, or Copilot Studio is a plus.- Ability to collaborate with technical teams (data, APIs, integrat ions).- Understanding of governance and regulated environ ments.Ways of W orking- Structured, proactive, and delivery-oriented mi ndset.- Comfortable working in evolving environ ments.- Strong ownership and ability to drive clarity and alig nment.Soft Skills- Clear communication across business and technical audi ences.- Strong stakeholder management and facilit ation.- Ability to challenge constructively and simplify compl exity.- Collaborative, pragmatic, and solution-focused app roach.Service ProfileWe are looking for a practical, hands-on Business Analyst with a strong delivery focus-not a purely theoretical profile.The ideal candid ate can:Bring structure and clarity to complex or undefined sit processes and ways of working.Work closely with stakeholders and deliver y teams.Support both operational delivery and long-term scal ability.Experience in AI, automation, or digital transformation environments is highly valuable, especially when combined with strong execution skills and a pragmatic mindset.What do We offerPermanent contract.Flexible Schedule.We make it easy.Balance your professional and pers onal life.Trainings & Certifications.Improve your skills and get the official certificate from our main partners.Ho me Office.Flexible retribution (public transport ticket, Ticket resta urant, ...).Health insurance.OMEGA in action.Our commitment to a better society is not just an intentio n.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enha nced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real busin ess impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosyste m in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Projec t (Iberia).At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation.We grow #Together.

Experience in digital, AI, automation, or low-code environ ments.

• Familiarity with Agile methodologies, backlog management, and tools such as Jira.AI & Automation Underst anding
• Knowledge of AI and automation use cases and their applicab ility.
• Familiarity with platforms like Power Platform, RPA, or Copilot Studio is a plus.
• Ability to collaborate with technical teams (data, APIs, integrat ions).
• Understanding of governance and regulated environ ments.Ways of W orking
• Structured, proactive, and delivery-oriented mi ndset.
• Comfortable working in evolving environ ments.
• Strong ownership and ability to drive clarity and alig nment.Soft Skills
• Clear communication across business and technical audi ences.
• Strong stakeholder management and facilit ation.
• Ability to challenge constructively and simplify compl exity.
• Collaborative, pragmatic, and solution-focused app roach.Service ProfileWe are looking for a practical, hands-on Business Analyst with a strong delivery focus-not a purely theoretical profile.The ideal candid ate can:Bring structure and clarity to complex or undefined sit processes and ways of working.Work closely with stakeholders and deliver y teams.Support both operational delivery and long-term scal ability.Experience in AI, automation, or digital transformation environments is highly valuable, especially when combined with strong execution skills and a pragmatic mindset.What do We offerPermanent contract.Flexible Schedule.

Our commitment to a better society is not just an intentio n.About usOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enha nced by AI.Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real busin ess impact.With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosyste m in Spain.We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Projec t (Iberia). At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.