Servicenow Configuration Engineer

Zaelab is seeking a ServiceNow Configuration Engineer to join our growing ServiceNow practice.This role will focus on configuring and supporting ServiceNow solutions that enable order management, order orchestration, fulfillment, and customer-facing business processes.Because our work sits at the intersection of ServiceNow and complex commerce ecosystems, we are particularly interested in candidates with experience in ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products.Your ResponsibilitiesConfigure and maintain ServiceNow solutions supporting order management, order fulfillment, and customer-facing business processesDesign and configure workflows, Flow Designer automations, business rules, UI policies, forms, and platform capabilitiesSupport implementations and enhancements involving ServiceNow Order Management (OM), Sales and Order Management (SOM), Telecommunications Service Management (TSM), Customer Service Management (CSM), and related productsCollaborate with architects, business analysts, developers, and client stakeholders to translate business requirements into scalable ServiceNow solutionsConfigure integrations between ServiceNow and enterprise platforms such as CRM, CPQ, ERP, billing, and fulfillment systemsParticipate in requirements gathering, solution design, testing, deployment, and production support activitiesTroubleshoot and resolve configuration issues while following ServiceNow best practices and governance standardsContribute to Agile delivery teams through sprint planning, estimation, testing, and release activitiesCreate and maintain technical documentation for configurations, integrations, and processesRequirements3+ years of hands-on ServiceNow configuration or development experienceStrong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configurationExperience working directly with business stakeholders to translate requirements into technical solutionsStrong understanding of ServiceNow platform architecture and best practicesExperience working within Agile delivery environmentsExperience with ServiceNow Order Management (OM) or Sales and Order Management (SOM)Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow productsUnderstanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processesExperience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platformsServiceNow Certified System Administrator (CSA) or other ServiceNow certificationsBenefitsUnlimited Vacation/PTOFully remote and distributed teamsPaid Parental LeaveOngoing training and education opportunities0% Bureaucracy Culture - Focus is on responsibilities, not titleLike what you see but don't meet every requirement?Apply anyways!Studies have shown that various groups (women and people of colour) are less likely to apply to jobs unless they meet every requirement.At Zaelab, we're committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported.We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive.Zaelab is proud to be an equal-opportunity employer.We are committed to providing accommodations.If you require accommodation, we will work with you to meet your needs.We use to confirm the identity and employment eligibility of all new .Please rest assured that we'll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes.Please review our privacy policy for future information As part of our hiring process, AI-based tools are used to support the initial review of applications.Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.

3+ years of hands-on ServiceNow configuration or development experience Strong experience with Flow Designer, workflows, business rules, client scripts, UI policies, and platform configuration Experience working directly with business stakeholders to translate requirements into technical solutions Strong understanding of ServiceNow platform architecture and best practices Experience working within Agile delivery environments Experience with ServiceNow Order Management (OM) or Sales and Order Management (SOM) Experience with Telecommunications Service Management (TSM), Customer Service Management (CSM), or other order-management-adjacent ServiceNow products Understanding of Lead-to-Cash, Order-to-Cash, order orchestration, fulfillment, or service provisioning processes Experience integrating ServiceNow with CRM, CPQ, ERP, billing, or fulfillment platforms ServiceNow Certified System Administrator (CSA) or other ServiceNow certifications

Unlimited Vacation/PTO Fully remote and distributed teams Paid Parental Leave Ongoing training and education opportunities 0% Bureaucracy Culture - Focus is on responsibilities, not title Like what you see but don't meet every requirement?

At Zaelab, we're committed to building and fostering an inclusive accessible environment, where all employees feel valued, respected and supported. We are dedicated to creating a culture with a diversity of talented individuals who join, stay, and work in an environment that enables them to thrive. Zaelab is proud to be an equal-opportunity employer. We are committed to providing accommodations. If you require accommodation, we will work with you to meet your needs. We use to confirm the identity and employment eligibility of all new . Please rest assured that we'll treat any information you share with us with the utmost care, only use your information for recruitment purposes and will never sell it to other companies for marketing purposes. Please review our privacy policy for future information As part of our hiring process, AI-based tools are used to support the initial review of applications. Rest assured, our People Ops team carefully reviews all applications and makes the final decisions on candidate progression.