It/Ot Support Specialist - Manufacturing

About UsBridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region.This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa.BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan.Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.Job PurposeYou are responsible for leading the end-to-end operation of IT/OT services and infrastructure within the plant, ensuring system stability, availability, and business continuity.You work closely with Production, Engineering, Maintenance, and Corporate IT teams to support critical manufacturing systems and enable industrial digitalization initiatives.ResponsibilitiesManage daily IT/OT operations (incidents, problems, changes) following ITIL standardsMonitor and maintain IT/OT systems to ensure optimal performance and availabilityTroubleshoot and resolve incidents in critical production systems, ensuring minimal disruptionMaintain IT/OT infrastructure, including networks, servers, and industrial clientsManage IT/OT asset lifecycle, inventory, and technical documentationExecute business continuity and disaster recovery activities, including testing and improvementsEnsure compliance with corporate IT standards and cybersecurity guidelines (patching, backups, antivirus)Support deployment of digital solutions (e.g. MES, SCADA, Smart Factory initiatives)Collaborate with internal stakeholders (Production, Engineering, Maintenance) to coordinate technical actionsContribute to continuous improvement and IT/OT operational excellenceQualifications & Experience RequiredEducationBachelor's degree in Information Technology, Engineering, or a related fieldITIL certification is a plusExperienceMinimum 3-5 years of experience in IT/OT operations or industrial IT environmentsExperience working in manufacturing or plant environmentsExperience supporting critical systems in 24/7 environmentsTechnical SkillsStrong knowledge of IT/OT infrastructures (networks, servers, industrial systems)Experience with industrial technologies (e.g. PLCs, SCADA, MES environments) is a plusFamiliarity with monitoring, ticketing, and asset management toolsUnderstanding of cybersecurity practices in industrial environmentsExperience with backup, patching, and disaster recovery processesLanguagesFluent in Spanish and English (written and spoken)Soft / Behavioral SkillsStrong problem-solving and analytical skillsAbility to work under pressure in critical operational environmentsEffective communication and stakeholder managementTeam collaboration across technical and non-technical teamsProactive mindset with a continuous improvement focusWhat We OfferAt Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations.Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive payment; we will provide you:A supportive and engaging onboarding experience to ensure a smooth transition into our team.The opportunity to develop and grow, through training and regular mentorship.Corporate Social Responsibility activities.A truly global, dynamic and challenging work environment.Agility and work/life effectiveness and your long-term well-being.A diverse and inclusive team.We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment.This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.#J-*****-Ljbffr

Bachelor's degree in Information Technology, Engineering, or a related field ITIL certification is a plus Experience Minimum 3-5 years of experience in IT/OT operations or industrial IT environments Experience working in manufacturing or plant environments Experience supporting critical systems in 24/7 environments Technical Skills Strong knowledge of IT/OT infrastructures (networks, servers, industrial systems) Experience with industrial technologies (e.g. PLCs, SCADA, MES environments) is a plus Familiarity with monitoring, ticketing, and asset management tools Understanding of cybersecurity practices in industrial environments Experience with backup, patching, and disaster recovery processes Languages Fluent in Spanish and English (written and spoken) Soft / Behavioral Skills Strong problem-solving and analytical skills Ability to work under pressure in critical operational environmentsEffective communication and stakeholder management Team collaboration across technical and non-technical teams Proactive mindset with a continuous improvement focus

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a "Bridgestone West" strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.