IT Support Technician

• Provide 1st-3rd Line Technical Support, diagnosing complex hardware, software, and network issues
• Manage and resolve escalated support tickets, providing technical guidance and mentorship to junior team members
• Maintain and support core IT systems, including Windows Server environments, Active Directory, Microsoft 365, and virtualisation platforms
• Diagnose and resolve network-related issues, including TCP/IP, DNS, DHCP, VLANs, and firewall configurations
• Provide ongoing support for internally developed business applications, ensuring system availability and usability
• Support planning and execution of IT projects such as hardware rollouts and system migrations
• Maintain accurate documentation of incidents, resolutions, and system configurations
• Provide end-user support and guidance, promoting best practices across the organisation
• Ensure compliance with company IT policies, security standards, and procedures
• Collaborate on server patching, maintenance of unmanned devices, and continuous technical training and development

Technologies:

• Active Directory
• Excel
• Firewall
• Hardware
• Support
• Microsoft 365
• Network
• Office 365
• SQL
• Security
• TCP/IP
• VBA
• Windows
• Hyper-V, We are a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring the highest quality and precise maintenance standards. We offer a collaborative and supportive work environment, on-site parking, and opportunities for career development and training. The position offers a competitive salary and benefits package, while exposing you to diverse and exciting IT challenges within our dynamic organisation, located in Mansfield.

• 5 years previous experience in a helpdesk environment
• Planning, organising, and good communication skills
• Access to own vehicle
• Willingness to learn
• Understanding of SQL would be very beneficial
• Adaptable to changing circumstances and demands
• Good knowledge of Microsoft Office 365, especially Excel/VBA
• Good knowledge of Windows and Server operating systems
• Good problem-solving skills
• Knowledge of infrastructure setups would be advantageous