3rd Line Engineer - Abingdon

• Manage incident and request tickets ensuring established SLAs are met
• Be the first point of contact for escalations from Tier 2 engineers
• Ensure all support requests/alerts are logged and that the client remains updated throughout the lifecycle of the request
• Monitor and maintain clients Infrastructure and systems
• Proactively respond to monitoring alerts and notifications
• Service tasks within client on/offboarding processes
• Ensure that all role-specific KPIs and targets are met as an individual and as part of the wider team objectives
• Provide a strong, coherent, and proactive communication standard when engaging with internal departments
• Provide a strong, coherent, and proactive communication standard when engaging with current and prospective clients

Technologies:

• Aruba
• Azure
• Cloud
• Cisco
• FortiGate
• Hyper-V
• Support
• RBAC
• RPA
• Security
• VPN
• VMware
• Veeam
• Web
• DevOps

• Experience with Microsoft Azure (Virtual Servers, Backup & Disaster Recovery, Networking, AVD, Hybrid deployments)
• Experience with current generation security technologies and services (AV, firewalls, CA policies, RBAC, managed threat response, identity threat, mail & web filter systems)
• Experience working with Backup & Disaster Recovery processes
• Experience with internal networking infrastructure and management (DHCP, DNS, NPS/RADIUS, managed/unmanaged switches, firewalls, wireless, VPN technologies)
• Experience with cloud led identity/management/policy systems (Intune, Entra, ABM)
• Experience with physical and hybrid hypervisor technologies (VMWare, Hyper-V)
• Experience with Microsoft Server OS (management, maintenance, administrative tooling and deployment)
• Excellent knowledge of scripting and RPA automations
• Excellent communication skills
• Excellent troubleshooting and problem resolution skills
• Excellent client service
• Strive to continuous improvement
• Able to work independently under pressure
• Minimum of 4 years IT experience in a corporate or services environment
• Driving license and own transport essential
• Desirable:
• Experience or certification in technologies such as Watchguard, FortiGate, Sophos, Smoothwall firewalls
• Sophos Anti-Virus
• HPE/Aruba, Cisco, Dell, Unifi switching
• VMWare ESXI & Microsoft Hyper-V
• Microsoft Azure
• Apple Business Manager
• Google Workspace
• Ubiquiti, Meraki wireless
• Mimecast, Barracuda mail filtering
• Veeam, Datto, Acronis, Barracuda backup & disaster recovery

We are one of the UKs leading technology specialists, proudly recognized as a World Class Place to Work by Best Companies, a national benchmark for employee engagement and workplace excellence. Our commitment to our culture and our people has led us to be ranked as the #1 Technology Company to Work For in the UK. We offer a competitive salary between £38k-44k, with benefits including 25+ days of holiday, flexible working, Bupa Cash Plan, Electric Vehicle Scheme, Cycle Scheme, discounted gym membership, a paid charity day, and car parking. Join our Tier 3 team at our Milton Park location and be part of a dynamic environment that values dedication and professionalism.