Systems Analyst job in Norman

Join the University of Oklahoma's Facilities Management team and help keep our campus running at its best. In this role, you'll assess building systems and operational processes, identify inefficiencies, and develop practical solutions that enhance performance and reliability across campus facilities. Working closely with leadership, you'll translate data and insights into strategic improvements that support long-term operational success. If you're a detail-oriented problem-solver passionate about optimizing systems and improving the built environment, we invite you to bring your expertise to OU.

• The position description as is reads more towards a back-end heavy systems analyst where really this roll is more of a front- end customer facing analyst roll.
• Serves as the first point of contact for customer inquiries and support requests submitted via email triages, tracks, and manages requests through to resolution.
• Identifies and resolves data entry errors within enterprise systems works directly with end users to correct errors and provide guidance to prevent recurrence.
• Maintains accurate inventory records and coordinates with relevant departments on equipment tracking and deployment.
• Develops and maintains standard operating procedures, user guides, and training materials to support system adoption and consistent business processes.
• Participates in delivering end-user training sessions and contributes to team-wide knowledge sharing efforts.
• Performs data entry, transaction processing, and related financial or operational tasks in support of departmental business functions.
• Conducts basic data analysis and reporting using SQL and data visualization tools on an as-needed basis experience with Power BI is a plus.
• Troubleshoots system issues reported by end users, conducting root cause analysis and coordinating with appropriate teams to implement solutions.
• Supports system implementation and transition projects, including documentation, testing, and user communication efforts.
• Performs various duties as needed to successfully fulfill the function of the position.

• Bachelor's degree.
• 12 months experience as a Systems Analyst or in a similar position.

Equivalency/Substitution: Will accept 48 months related experience in lieu of the Bachelor's degree for a total of 60 months related experience., * Hiring contingent upon driver's license check

Norman Campus: If you are selected as a finalist for a position that supports the Norman Campus, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing. Why You Belong at the University of Oklahoma: The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here! Equal Employment Opportunity Statement: The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.