Application Support Engineer (Level II) - Onsite...

Manpower
Charlotte, United States of America
yesterday

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Experience level
Intermediate

Job location

Charlotte, United States of America

Tech stack

Amazon Web Services (AWS)
Applications Architecture
CA Workload Automation Ae
Azure
Databases
Linux
DevOps
Monitoring of Systems
Job Scheduling
Python
Log Analysis
Powershell
SQL Databases
Scripting (Bash/Python/Go/Ruby)
Enterprise Software Applications
Splunk
Appdynamics
Dynatrace
ServiceNow
Control M

Job description

We are seeking a talented Application Support Engineer (Level II) to provide reliable support for enterprise applications in a fast-paced, high-availability environment. This role involves monitoring, troubleshooting, and resolving production issues , ensuring system stability and optimal performance., + Provide L2 application support for business-critical systems

  • Monitor application health, performance, and availability

  • Troubleshoot and resolve incidents, service requests, and production issues

  • Perform root cause analysis (RCA) and implement preventive measures

  • Collaborate with development, infrastructure, and QA teams for issue resolution

  • Manage tickets and workflows using tools like ServiceNow

  • Analyze logs and system behavior to identify patterns and recurring issues

  • Support release and deployment activities

  • Maintain documentation for support processes and known issues

Requirements

  • 3-6 years of experience in application production support (L2)

  • Strong troubleshooting and analytical skills

  • Experience with incident management and ticketing tools (ServiceNow preferred)

  • Good understanding of application architecture and system flows

  • Hands-on experience with Linux/Unix commands

  • Experience with log analysis tools (Splunk, ELK, or similar)

  • Familiarity with batch jobs, job scheduling tools (Autosys, Control-M, etc.)

  • Basic knowledge of SQL for querying databases

  • Ability to work in a high-pressure production environment

Preferred Qualifications

  • Experience in banking or financial services domain

  • Exposure to monitoring tools (Dynatrace, AppDynamics, etc.)

  • Knowledge of cloud platforms (AWS, Azure, or GCP)

  • Familiarity with DevOps tools and CI/CD pipelines

  • Basic scripting (Shell, Python, or PowerShell)

Soft Skills

  • Excellent communication and stakeholder management skills

  • Strong problem-solving mindset

  • Ability to multitask and prioritize effectively

  • Team player with a proactive attitude

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