Technical Customer Service

The Technical Customer Service Representative serves as a key point of contact for customers by providing exceptional service, processing orders, resolving inquiries, and coordinating with internal departments. This role is responsible for ensuring accurate order management, maintaining customer records, and supporting timely product delivery., * Receive, review, and accurately process customer orders.

• Verify and edit customer orders to ensure completeness and accuracy.
• Enter and maintain order information in LN, eLogia, and ESP-REP systems.
• Respond to customer inquiries regarding products, deliveries, order status, and availability.
• Investigate and resolve customer complaints and service-related issues.
• Maintain accurate customer records and order databases.
• Generate inter-departmental inquiries regarding product availability and expedite requests.
• Evaluate inventory availability against shipping schedules and customer requirements.
• Coordinate with internal departments to ensure timely order fulfillment.
• Monitor and update customers regarding order progress and delivery timelines.
• Support continuous improvement initiatives related to customer service processes.
• Perform additional duties and special projects as assigned by the Customer Service Supervisor or Manager.

Primary (Must-Have):

• Minimum 3 years of customer service experience supporting technical products (B2B environment preferred)
• Strong customer service and customer advocacy skills
• Experience processing and managing customer orders
• Proficiency in Microsoft Office Suite
• Experience using ERP and/or CRM systems
• Strong communication and problem-solving skills
• Technical aptitude and basic mathematical skills
• Strong organizational, time management, and multitasking abilities
• Ability to work independently and manage priorities effectively
• Attention to detail and accuracy in data entry and order processing

Secondary (Good to Have):

• Experience with SAP, Salesforce, LN, eLogia, or ESP-REP systems
• Technical education or background in a technical field
• Experience working in manufacturing or industrial environments
• Bilingual or multilingual communication skills
• Knowledge of inventory management and shipping coordination, The ideal candidate will possess strong customer service experience, technical aptitude, ERP/CRM system knowledge, and the ability to thrive in a fast-paced environment., * Minimum 3 years of customer service experience in a technical product environment.
• Two years of college or technical schooling OR five years of experience in a technical position.
• Proficiency in Microsoft Office applications.
• Experience using ERP and/or CRM systems.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience with SAP, Salesforce, LN, eLogia, or ESP-REP systems.
• Previous B2B customer service experience.
• Technical product support experience.
• Bilingual or multilingual communication skills.
• Experience supporting manufacturing, industrial, or technical product lines.

Work Environment

• Fast-paced customer service and operations environment.
• Frequent interaction with customers and internal departments.
• High-volume order processing and customer support activities.
• Collaborative team environment focused on customer satisfaction and operational excellence.

Medical | Dental | Vision | 401(k) | Paid Sick Leave